1. Medical & Surgical: (A) Performs physical examinations and other appropriate diagnostic procedures; diagnoses medical or surgical conditions and presents treatment alternatives to the client. (B) Performs medical and surgical (if scheduled in Sx) procedures; provides emergency services in accordance with hospital policy. (C) Promptly and accurately updates client records including completing medical records, treatment plans and rounding before the start and before the end of each shift.

2. Human Resources: (A) Plays a leadership role with ER LVTs and ER Assistants; works with them to assess their current skill level then encourages and assists them with both professional and personal growth (proactive coaching). (B) Delivers in-house medical training to staff. (C) Is accessible by staff while maintaining doctor/staff professional relationship.

3. Business Management: (A) Works towards, and attains, hospital productivity standards. (B) Understands and functions in a way that builds the ER's reputation within the referring veterinary community. (C) Is active in professional organizations.

4. Client Relations: (A) Takes time to communicate in a warm, clear, and concise manner with clients, presenting them with treatment alternatives while being sensitive to their emotional needs and financial status. (B) Sets an example for the staff in dealing with clients; promotes the concept of a client-centered environment. (C) Helps to develop new programs / procedures and works to leverage existing programs / procedures that are designed to meet client needs based on changing medical developments, client needs, etc.

5. Marketing: (A) Evaluates and suggests new, useful pet products or services. (B) Writes one blog per quarter and periodically reviews the hospital's website in order to keep information current and the community informed.

6. Practice Leadership: (A) Leads by example regarding a positive, fun work environment that strives to provide benchmark patient care. (B) Maintains a professional, positive attitude even under stress. (C) Communicates objectives, motivates staff, builds and maintains morale; maintains and role models core values. (D) Attends both DVM and ER Staff Meetings as an active participant encouraging staff member’s involvement and development. (E) Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the hospital function as a cohesive, high performing team.