Emergency Department Assistant Nurse Manager Patient Flow and Experience
The Assistant Nurse Manager for Patient Flow and Experience will assist the Director of Clinical Operations for the Emergency Department in the overall administrative direction for the clinical practice of nursing and the delivery of high quality, cost effective care to all patients utilizing the services of the Emergency Department. This position will focus on the Patient Flow and Patient Experience.
Highlights: Advance your career path by moving into a leadership role.
Make a direct impact on the patient experience.
Work in the only Level One Trauma Center between Baltimore and Philadelphia.
In collaboration with the ED Director of Clinical Operations, this position directly supervises all nursing and technical personnel to design and implement select flow processes in the department to increase the efficiency of work processes and overall patient experience. This includes Registered Nurses, Licensed Practical Nurses, Nursing Professional Development Specialists, Emergency Care Technicians, ED Clerical Supervisors, ED Clerks and Service Assistants.
Work with an interdisciplinary team to create, implement and evaluate processes and performance improvement plans that will impact patient throughput and experience in the emergency department.
Assess competency of staff, oversee daily staffing and scheduling needs of the department; evaluate staff performance, and counsel staff members when performance issues are identified.
Participate, as necessary, in hiring, promotion, salary adjustment, and termination decisions for emergency care technicians.
Function as a highly visible role model, demonstrating quality expertise and professional behaviors which support professional development of staff and the strategic goals of CCHS. Identify and develop strategies to improve the overall knowledge base and professionalism of staff. Direct, mentor and support all level of staff of the Emergency Department.
Analyze administrative and operational functions; implement appropriate changes and system wide improvements.
Participate in preparation of annual capital and operating budget.
Support the Emergency department leadership team in organizing and prioritizing capital needs.
Identify new program and service opportunities for the department and or emergency services.
Develop and maintain methods to ensure patient, employee and physician satisfaction.
Hours: This is an Exempt position, requiring the ability to work with staff on all shifts. Weekends will be required as necessary for project work. This position does not require holidays.
BSN required; MSN preferred.
Registered Nurse Licensure.
Certification in specialty area.
5 years Emergency Department Experience.
Demonstrated leadership ability.
Knowledge of lean principles with a commitment to ED patient throughput and satisfaction.
Experience with performance improvement activities.
Internal Number: 46627BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.