Client Service Representative – FHL Client Services – Orlando
Florida Hospital Orlando seeks to hire Client Service Representative who will embrace our mission to extend the healing ministry of Christ.
Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.
Florida Hospital Laboratories (FHL) provides hospital-based laboratory services throughout the community for Florida Hospital. The FHL outreach program, provides a needed link in the healthcare continuum, by offering hospital quality laboratory services to patients, physicians, and other healthcare providers. FHL provides clinical support through our sales and marketing staff, a 24/7 Client Services Department, courier transportation services, off-site phlebotomy services, a dedicated laboratory financial services team, and an information systems support staff.
The Client Services Representative performs laboratory support procedures, including clerical, reception and minor administrative services. Works on various clinical laboratory processes and support functions including answering the telephone and providing clinical and operational support to community and hospital customers. Adheres to the Florida Hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Ability to read text and numbers in English, with the ability to comprehend, measure, reason, match and problem solve.
Ability to learn and apply computer related applications and programs, including using electronic keyboards and other peripheral devices.
Mature judgement and the ability to handle confidential information within Florida Hospital guidelines and applicable regulations.
Ability to handle infectious biological specimens, caustics, toxic chemicals and/or irritants appropriately and safely.
Ability to listen well and communicate verbally and in written form with persons of varied backgrounds in a respectful, effective and professional manner.
Ability to respond appropriately to buzzers, bells, flashing lights, and pagers.
Basic knowledge of healthcare related services including insurances and insurance plans, diagnostic documentation, and protection of health and personal information.
Must pass the PFS Standard Skills test.
Three years customer service related experience.
Three years customer service experience in the medical field. (Preferred)
High School Diploma or GED. (Preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior Florida Hospital's Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization's Performance Excellence Program
Performs assigned customer service activities related to laboratory customer/client support which includes answering the telephone and minor clerical duties.
Performs post-analytical activities related to laboratory testing as needed to support laboratory's needs, such as but not limited to, direct client/customer communication, report retrieval and distribution, account editing, and problem resolution.
Performs various support activities to meet internal and external customer needs and facilitate laboratory operations. Provides specimen collection instructions and information via the phone for nursing units, physician offices, other hospitals, and nursing homes; dispatches phlebotomy or couriers to community clients; faxes/obtains patient or insurance information; serves as call center for core laboratory; directs calls as needed to appropriate person/department; and clarifies orders as needed for Laboratory staff.
Participates in laboratory and hospital Performance Improvement activities, including evaluation of new equipment and/or procedures or methods.
Provides resolution to customer service issues within guidelines, and supports education to hospital and community-based customers.
Adheres strictly to Florida Hospital Compliance Plan and the rules and regulations of applicable regulatory authorities; protects confidentiality of patient information and results at all times.
Provides and acts on technical and support information related to the elements of laboratory testing for all age groups, from neo-nates through geriatric patients.
Utilizes PPE, and follows safety policies, including handwashing. Adheres to Chemical Hygiene plan.
Performs other duties as assigned or directed to ensure the smooth operation of the department or area.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Client Service Representative opportunity with Florida Hospital Orlando and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.