Directs the day-to-day administrative and operational activities of the Blood Bank, Stem Cell Processing Laboratory, Donor/Apheresis Center (DAC), including Blood Donor Operations, Therapeutic Apheresis, Blood Donor Recruitment, and the COH-sponsored National Marrow Donor Program. Within all areas ensures financial and contractual integrity as well as compliance with legal and regulatory requirements, patient and donor safety, and optimum customer service. Must be able to fully represent all functional areas in management discussions at Leadership level. Also accountable for ensuring whole blood and platelet collections are maintained to support patient needs.
Develop, gain approval, and achieve program operational plans; revenue, expense and capital budgets. Establish short term and long term strategic goals and objectives for all functional areas consistent with the long-range goals and vision of COH. Participate in long-range department and facility planning.
Work closely with individual functional managers within the department on operational direction, policies and activities; ensure that adequate training and competency of all staff (licensed and non-licensed), maintain standard operating procedures , support blood bank and stem cell operations, facilitate efficient donor and patient flow processes, support and promote awareness of blood donor and bone marrow collection programs on campus and within the surrounding communities, and coordinate with other departments (i.e.Hem/Bone Marrow Transplantation) on research protocols, IRBs, and emerging therapies. Serve as operational representative on various committees, steering committees, councils and boards.
Attract, retain, and develop a quality team of managers, supervisors, CLSs, RNs, LVNs, Technicians and administrative staff. Serve as leader, mentor and coach. Serve in advisory capacity for managers to assist them on personnel management issues including hiring, development, progressive discipline issues and terminations with their direct reports. Perform all these same functions independently for director’s direct reports. Oversight of department of approximately 130 staff.
In collaboration with Transfusion Medicine quality and compliance staff, facilitate the development of quality practices and processes including validation plans for instruments, practices and procedures to help ensure continuous compliance with regulatory and accreditation requirements of FDA, AABB, CAP, CPHD, Joint Commission, and FACT. Ensures the implementation of the Department Quality Plan.
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.
Performs other related duties as assigned or requested.
The following Pillars in Action are the behaviors that accelerate our impact as we deliver on our Vision and Strategic Priorities:
SPEED. We move with speed.
We execute with a sense of urgency.
We learn quickly and adjust course.
We take ownership and eliminate bottlenecks and barriers.
FOCUS. We act with discipline and focus.
We own City of Hope’s enterprise priorities.
We deliver measurable results.
We explore ideas broadly, and commit to ideas selectively.
ENTERPRISE. We behave as one enterprise.
We work together, not in silos.
We stand by each other and our decisions.
We encourage innovative thinking and embrace responsible risk taking.
CONNECTEDNESS. We connect and network.
We attract and collaborate with diverse talent.
We connect and extend our relationships.
We welcome and embrace external partners.
SPONSORSHIP. We trust and sponsor.
We value and inspire each other.
We extend trust.
We sponsor each other’s success.
The position directly supervises:
Manager, Therapeutic Apheresis
Supervisor, Blood Donor Operations
Supervisor, Mobile Collection Operations
Supervisor, Patient/Donor Processing and Systems Support
Supervisor, Material Resources and QC
Senior Administrative Support, Donor Center Operations
Program Director, National Marrow Donor Program (Be The Match)
Manager, Blood Donor Recruitment
Administrative Analyst, Transfusion Medicine
Technical Manager, Blood Bank and Stem Cell Processing Lab
Minimum of 5 years recent patient care experience in blood banking, donor collections, or therapeutic apheresis operation, as well as 5 years progressively responsible management experience.
Medical Technologist (ASCP) / CLS (ASCP) or RN (BSN)
Medical Technologist (ASCP) / CLS (ASCP or RN (BSN)
Current California Clinical Laboratory Scientist license if incumbent is Medical Technologist; Valid California Nursing License if incumbent is Registered Nurse.
Technical knowledge in one or more of the following areas: blood bank, apheresis and/or donor center operations
Current knowledge in transfusion medicine regulatory requirements
Strong leadership skills and record of effective management skills
Strong written and verbal communication skills
Ability to develop effective collegial relationships at all levels
Ability to maintain complex budgets and multiple cost centers
60% Personal Computer
Working / Environmental Conditions:
Primarily office setting
Light physical effort (lift/carry up to 10lbs)
Occasional prolonged standing/walking.
About City of Hope
About City of Hope
City of Hope, an innovative biomedical research, treatment and educational institution with over 5,000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.
Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.