Under minimal supervision, the Project Assistant IV provides highly complex clerical support for the academic, clinical and administrative operations and services of the Section of Pediatric Surgery. May serve as the subject matter expert for other clerical staff.
Provides clerical support for faculty, which includes but is not limited to, calendar management; screening patient calls and requests; preparing and updating patient files in EPIC; scheduling in EPIC, processing and disseminating referring physician letters; coordinating compliance, professional practice evaluations, and credentialing efforts; processing orders on the BuySite purchase order system; processing financial transactions in the GEMS reimbursement system, ePayment system, and ACCTS cost transfer system; conducting insurance pre-certifications; and organizing communications with patients.
Provides prompt and efficient resolution to highly complex clerical problems and offers guidance on problem resolution to other clerical support staff.
Provides basic educational information to patients and their families about procedures and surgeries.
Creates and maintains spreadsheets and databases, and may provide lead support with data entry and data projects.
Adapt workflows to accommodate needs, priorities, and fluctuation of patient volumes according to faculty and leadership expectations.
Other duties as assigned.
Education, Experience, or Certifications:
High School Diploma or GED required.
Bachelor's Degree preferred.
Five years of office experience required.
Hospital or academic medicine experience required.
Electronic medical record (EMR) experience preferred.
Patient scheduling experience preferred.
Working Conditions and Physical Requirements:
Standard Office Environment.
Ability to sit for short or extended time periods.
Ability to stand for short or extended time periods.
Ability to make repetitive wrist, hand or finger movements.
Reference Contact Information
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
Salary Range: $19.37-$28.36
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Internal Number: JR02816
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