At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department in Adolescent Medicine and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Providing positive and effective customer service that supports departmental and hospital operations.
Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors.
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.
Serving as liaison with Engineering, ESD and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems.
Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
To qualify, you must have:
A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Bilingual Spanish strongly preferred .
Schedule : 40 hrs/wk. Schedule fluctuates between the hours of 8am-5pm Mon, Wed, Fri and between 8am-7:30pm Tues, Thurs. (on average, this position may be scheduled to work until 7:30 pm on a Tues or Thur 4-5 times each month).
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2737746
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.