Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Medicine, Division of Oncology - Bone Marrow Transplant. This position is for the Medical School Campus.
Position provides diversified clinical support for the Oncology Division. Responsible for daily clinic template edits and appointment rescheduling in Epic as needed. Manages high volume of patient calls and incoming faxes to physician clinical teams.
PRIMARY DUTIES AND RESPONSIBILITIES:
Answers high volume of calls through the Medical Oncology Call Center and Bone Marrow Transplant VDN lines, screens and routes calls appropriately, providing information to patients and internal and external referring physician offices and others in accordance with division policy.
Triage calls from established patients for nurse coordinators facilitating communication, prescription refills, medical records requests etc.
Reschedules patient appointments from GE on-line bump lists in accordance with division policy as needed.
Completes Epic Daily Edits and Master Scheduling changes following Division policies as necessary.
Manages calls from physicians, staff, and other scheduling and testing areas, inpatient floors and outside hospitals.
Triages emergent calls and directs to the appropriate physician team member in a timely manner.
Monitors physician schedules and recommends changes and identifies potential conflicts and overbookings.
Schedules diagnostic testing including CT scans, PET scans, and Nuclear Medicine imaging as needed; communicates pre-testing instructions to patients.
Schedules follow-up clinic appointments for physician and laboratory testing as needed.
Responds to Epic scheduling tasks following established time guidelines.
Uploads diagnostic exams on new and established patients in LILA application.
Completes other assigned tasks as directed by Call Center Supervisor.
Provides coverage for other staff members as needed.
Equivalent of high school diploma with 2 years of college or business school preferred; 3 years of related experience in medical office setting
3 years related secretarial or clinical experience.
Excellent patient customer service skills required.
Interactive communication skills with ability to work with physicians, patients and support staff.
Working knowledge of varied word processing and clinical PC based systems and standard office equipment.
Familiarity with medical terminology, ability to use discretion and good judgment.
The hiring range for this position is $15.99 - $19.99 per hour.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Med School HR website (medschoolhr.wustl.edu)
Internal Applicant Instruction:
This position is grade G06.
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.