As the region's only Level I Trauma center, Harborview Medical Center is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally and medically vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine.The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.The HMC Operating Room Business Office has an outstanding opportunity for a FULL-TIME PROGRAM COORDINATOR (Day Shifts). The Program Coordinator for the OR Business Office is a multifaceted job that primarily involves the use of a computer and a working knowledge of the HSM (Horizon Surgical Manager), HEMM (Horizon Enterprise Materials Management), PHS (Pathways Healthcare Scheduler) systems and other HMC computer programs. Depending on the staffing needs of the business office, the focus of this job could rotate between patient billing, case scheduling, or database editing. The Program Coordinator will work with the Surgical Applications Manager to keep all database files current and serve as a resource to other staff working with computer systems. Program Coordinator duties include:Act as a resource for others learning or with questions about patient billing, scheduling, and surgical databases.Provide input for evaluating effectiveness of OR procedures for billing, data entry, and surgical scheduling.Independently assist clerical support staff in keeping post-case data entry current.Identify database items needing updating and seek approval to do so.Proactively keep Surgical Applications Manager informed on all billing, database, and scheduling issues.Possess working knowledge of OR and MM computer systems.Meet deadlines and accurately perform patient billing.Make changes in the database as directed by the Surgical Applications Manager.Perform accurate post-case data entry into the HSM database as directed by the Surgical Applications Manager.Print database reports as requested.Work closely with RN 3's to keep procedure resource maps and item file current.Take lead in cost-containment and implementing cost-containment solutions in the unit.Take leadership role in unit or departmental committees and/or projects.Support/suggest process improvement as necessary.Train/teach job duties to new Program Coordinators as needed.Orient new staff to the role of Program Coordinator and scope of responsibilities.Develop organizational systems that other staff use to more efficiently take and distribute information.Direct calls to appropriate persons in a timely manner.Receive, record, and distribute accurate information to appropriate staff and managers.Be proficient at sending and receiving faxed messages.Remain current with billing practices and supply charging. Standards of Daily Practice:Support staff by sharing expertise and/or assistance.Serve as role model in courteous communication with healthcare team members, visitors, patients, and families.Practice friendly and helpful telephone communication.Maintain an awareness of presence and greet managers, staff, and others in a manner that conveys a positive reception.Be able to recognize priority of information and respond appropriately.Be acknowledged by staff members as a resource for OR billing and positively represent the unit.Be acknowledged by other staff as a person who facilitates optimal communication and team interactions.Serve as a role model for customer service.Contribute to group problem-solving and be respectful of the comments of others.Act as a resource for new employees and students.Be knowledgeable about hospital systems and services, and direct inquiries appropriately. Safety and Response to Emergencies:Identify safety issues and assist in developing systems to improve safety within the Medical Center.Demonstrate pride in entire department through such actions as maintaining a clean, organized, and hazard-free environment.Identify potential hazards/unsafe situations and notify appropriate staff to protect patients, families, and/or co-workers.Independently seek activities and experiences that will enhance own performance in emergency situations.Maintain a safe environment and identify and report all unsafe situations, including environmental hazards (electrical, chemical, other); follow OSHA standards.Communicate to Manager/Nursing Supervisors potential staffing crisis/hazards or unsafe situations immediately.Know and follow correct procedures to initiate appropriate emergency codes.Know current location and uses of emergency equipment, such as, but not limited to, fire alarms, fire extinguishers, circuit breakers, water and gas shutoffs, emergency exits, and elevator alarms.Remain calm; accurately identify emergency situations and offer assistance when emergency arises.Demonstrate flexibility in response to unexpected changes and emergencies in the department.Participate in emergency scenarios (e.g., fire drills, mock codes, disaster drills).Seek assistance when issues are beyond his/her experience or scope of practice. Patient Advocacy and Humanistic Care:Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of patients, families, and staff.Act as an advocate for patients and families throughout the continuum of care.Respond to patient contact in a professional and timely manner.Report when illegal/unethical/unprofessional practice of another member of the healthcare team occurs.Maintain strict confidentiality of patient information needed for case scheduling or patient billing.Not discuss case or patient information except when necessary for job performance, and never in a public setting. Professional Growth and Behavior:Attend and participate in team meetings, committee and/or projects; read minutes if unable to attend.Demonstrate reliability in work attendance.Wear appropriate attire, including identification badge, and maintain acceptable personal hygiene.Identify self and unit when answering the phone; speak in a confident, friendly manner that conveys a positive reception.Independently pursue learning opportunities.Complete annual review requirements (fire/safety, infection control, and others as appropriate) and participate in own evaluation.Identify own learning needs, seek direction for growth.Respond positively when learning needs are identified and accept responsibility for seeking education.Attend and participate in in-services and continuing education programs that directly affect practice and improve department operations.Know location of reference manuals and other resources, and use them.Identify and use appropriate communication channels for resolving problems, interpersonal conflicts, and avoid communicating rumors.Give and accept feedback in a constructive and courteous manner.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.