NYU Langone Hospital – Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health’s anchor for healthcare access, growth, and delivery in the entire borough. Learn more about NYU Langone Hospital – Brooklyn.
Position Summary: We have an exciting opportunity to join our team as a Patient Services Associate.
In this role, the successful candidate The Patient Service Associate performs diversified clerical functions in Registration/Information, Appointments, Patient Care modules and other areas such as Cashiering and Medical Records. Duties may vary depending upon the needs of the work site. Maintains the security and confidentiality of patient information at all times.
Completes tasks within scheduled work time
Accepts direction from Supervisor willingly
Maintains computer skills
Cooperates in working with co-workers, other medical center staff, and outside agencies
Performs general office duties such as adding toner and paper to printers, filing, answering telephones, transmitting messages, opening, sorting and delivering mail as required
Maintains productivity and quality statistics as required
Maintains accurate information regarding insurances, contacts and insurance coverage, as well as the institutions Charity Care Policies and Procedures
Orders, receives and maintains adequate forms, supplies, and charts necessary for the functioning of the department
Is willing to extend beyond basic duties in critical situations
Assesses patient's ability to communicate in English and assists in the provision of an interpreter, as needed
Performs any additional duties related to Patient Accounts, Admitting and/or Finance as directed
Conducts face to face interviews with patients or their respective representatives in a courteous and professional manner for the purpose of screening patients to determine eligibility for financial programs (Medicaid, Hill Burton)
Refers accounts as appropriate, and in a timely manner, to Supervisor for referral to collection
Obtains appropriate documentation on a timely basis to support application
Prints and manages work lists, patient letters and Medicaid Correspondence
Accurately prepares application for submission
Use insurance management functions to update account and prepare claim for billing
Processes and submits application on a timely basis
Usage of Medicaid Scanning Equipment
Enters and updates insurance and patient information timely and accurately into all computer systems
Verifies insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient/insurance records including correction and updating of demographic and insurance information and verification.
Ability to add insurance accurately
Screens patients to determine eligibility for Medicaid and refers accounts accordingly
Verify insurance recipient/policy number and effective dates of service, on EMEVS, MedE, OMNI or using other insurance verification tools, to insure that number and plan is correct, correct if necessary and update account on a timely basis
Calls insurance companies to verify insurance and secure authorization number for admission/procedure and update account on a timely basis.
Reviews and completes MSPs as required
Prepares admission folders, pulls discharge folders and files accounts daily
Performs registrations of emergency room visits promptly and accurately, including accurately adding insurance, accident information and account notes, reviews and completes MSPs as required.
Ability to accurately change names, change patient types and transfer patients
Obtains demographic and financial information from patient/family in a courteous and sensitive manner, securing signatures, copying insurance cards, updating computer system, printing chats and labels.
Screens patients to determine eligibility for Medicaid, provides self-pay patients with Charity Care and Medicaid notice, and refers accounts to Medicaid Area
Calls appropriate insurance carrier to notify of visit and/or request authorization for admission, and documents account accordingly
Verifies insurance and obtains EMEVS authorization for all Medicaid patients and updates account
Completes inpatient admissions for patients admitted through the ED timely and accurately. This includes securing missing information, procuring bed assignment and updating computer system
Tracks patients in the ED
Enters charges, updates physician fields prepares charts for the medical records department and maintains ED Log in a satisfactorily manner
Accurately complete the Admission Consult Sheet for all admitted patients, including following the Voluntary Physician Referral Program procedures
Answers phones in a timely manner, refers calls and pages appropriate parties.
Works cooperatively with Emergency Department and medical center staff
Answers questions and provides information regarding the medical center's policies and procedures related to admission, distributes patient handbooks and Medicaid application information letter
Other duties as assigned
Minimum Qualifications: To qualify you must have a High School Diploma or Equivalent Required 2 + years relevant experience. Strong customer service and communication skills. Proficient in MS Excel, Word, and Outlook. Familiarity or prior experience with office setting Prior customer service experience Must be articulate with good interpersonal skills. Must have knowledge of computer keyboard able to type a minimum of 20 words per minute. Must be able to accurately enter data Willingness to devote the time required completing assigned tasks on schedule.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Hospital – Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Hospital – Brooklyn is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Hospital – Brooklyn’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit http://www1.eeoc.gov/employers/poster.cfm for more information.
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Internal Number: 64299456
About NYU Langone Health
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.