Desk Clerk I performs clerical duties during the academic year. The front desk area is an intimate area overseeing building security and mail. The Desk Clerk I must be able to handle high and low levels of activity while providing excellent customer service to our internal and external partners.
Responsible for performing receptionist and clerical duties of moderate difficulty in accordance with HRL policy and expectations. Ensure key inventories are completed, resident room changes are properly documented and update desk related documents upon request.
Providing exceptional customer service to residents, staff, and visitors.
Cheerfully greet residents, staff, and visitors in person or by phone. Engage residents, staff, and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures.
Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex, and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials, and mail up to 49 lbs. regularly and managing heavier loads with the assistance of other building staff members as needed.
Observe security doors and lobby entryway; check resident and staff I.D.'s as they enter the building; maintain resident, guest and visitor sign-in/out records.
Check out and follow up for the return of borrowed cleaning and recreational equipment and keys by maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
Adheres to directives and policies outlined by leadership during training, via email, and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Residence Hall Managers and HRL. Responsible for accessing the automated on-call system in order to schedule replacement of desk clerks.
Complies with building management emergency response and evacuation systems, such as fire alarm procedures. Keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to Residence Hall Managers and other building management staff by phone and or an incident report via an online system.
Perform other tasks as requested by Residence Hall Managers and building management.
Display Emotional Intelligence
Demonstrate Strategic Agility
Foster Positive Partnerships and Collaboration
Identify priorities in order to recognize and resolve or refer problems
Education, Experience or Certifications:
High School Diploma or equivalent required
Previous customer service experience required
Prior experience as a Desk Clerk I or in a similar position preferred
Experience in a customer service role in a college or university preferred
Technical Knowledge or Skills:
Knowledge of Microsoft Excel and Word
Ability to learn a range of position-related software applications required
Working Conditions and Physical Requirements (if applicable):
Ability to bend, crouch, or stoop
Ability to carry or lifts loads of 25 to 49 lbs.
Ability to sit for 4 hours or more
Ability to use computers extensively for 4 hours or more
Ability to stand for 2 hours to 4 hours
NOTE: When applying, all required documents MUST be uploaded under the Resume/CV section of the application
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Internal Number: JR02483
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