Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & World Report "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.University of Washington Medical Center's Medical Specialties has an outstanding opportunity for a full-time MEDICAL ASSISTANT. Under general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. Participates in clinic and selected divisional activities to promote effective problem solving and communication.The successful candidate will perform the highest level of patient care possible. Additionally, they will have the opportunity to care for our patients and support our team in the following areas:CLINIC FLOW ACTIVITIES: Ensure exam rooms are stocked, clean and ready for patients. Maintain and use supplies and equipment in a cost-effective manner.Prepare patient for care team by rooming patient, taking vitals, opening patient encounter related to multi disciplinary visit, schedule urgent add-on testing and exiting patient from exam room.Initiate eCare and provide AVS (after visit summary)Prepare MEDICAL record for clinic visit. Verify presence of MEDICAL records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary.Assist with inpatient admissions as requested by care team.Pre-authorize necessary testing, call patients with appointment reminders for clinic and related testing, and call patients with normal test results. Assist provider by facilitating use of technology including EMR (electronic MEDICAL records) and PACS (electronic imaging). This includes but not limited to EpicCare requirements, visit summary, smoking cessation, medications, H&P, Allergies, referring providers and pharmacy location.Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual.Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician.Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.Support physician providers and multi-disciplinary team members (4-6 in addition to the MD provider) per clinic needing support and coordinationTake initiative to maintain patient flow for assigned providers/team. Transport patients and lab specimens. Complete billing documents as appropriate. Schedule appointments for patients. PATIENT CARE ACTIVITIES: Prepare patient for examination by the provider. Observe and document the patient's physical and emotional condition and vital signs in the MEDICAL record, recognize and report symptoms of common MEDICAL illnesses to physician or nurse.Perform delegated patient care activities/education in accordance with established standards of practice.Assist during patient examinations and procedures performed by health care professionals.Depending upon the credentials of a candidate, may administer medications (possibly including injectables) in compliance with WA State Department of Health after successfully completing the competency skills validation in the clinic. CUSTOMER SERVICE AND TEAM BEHAVIORS: Greet patients and families.
Provide the best patient experience possible
Contribute to improving team work and the patient experience.
Review patient needs with providers daily, preferably at the start of each day or session.
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately directs patients and others to other departments across the MEDICAL center.
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of our team in clinic and working relationships between the clinic and other departments/disciplines.
Participate in orientation of new staff and preceptorship of MA students.
Support the "Service Culture Guidelines".
Other duties as assigned. ADDITIONAL REQUIREMENT:Valid BLS/CPR Card
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.