Advertised Employing Department: Veterinary Medical Center
Summary of Duties and Responsibilities:
The Lloyd Veterinary Medical Center (LVMC) in the College of Veterinary Medicine at Iowa State University is now accepting applications for a Program Coordinator I (ICU Technical Supervisor) in the hospital's Small Animal Intensive Care Unit(ICU) and Emergency and Critical Care section. LVMC provides specialized care and comprehensive medical and surgical services for companion, equine, and food animals throughout Iowa and surrounding states. Our clinicians, residents, interns, technicians, staff, and senior veterinary students work in teams to provide 24-hour, state of the art care.
The Program Coordinator I will coordinate clinical service activities and be responsible for the scheduling and supervision of veterinary technicians and emergency student assistants providing quality animal care services to patients in the ICU and Emergency and Critical Care service. The incumbent will provide oversight of scheduling and coordination of medical, diagnostic, and surgical procedures for patients; periodic auditing of medical records, reporting deficiencies to the Hospital Director and creating a plan to correct these deficiencies; assisting technicians in their teaching/training of students on aspects of veterinary medicine as well as providing support to technicians in their feedback on student abilities within a rotation. This position will support customer service by acting as an interface between the client, referring veterinarians, and clinical services to enhance continued and timely communications. Other duties include hiring, supervising, training and coordinating technical support services for ICU and Emergency and Critical Care services. This position will work independently and collaboratively with the hospital's clinical services and administrators in Veterinary Clinical Sciences (VCS)/Veterinary Medical Center (VMC). This position will involve clinical emergency and critical care service to provide optimal patient care. The employees supervised by this position work rotating shifts covering 24 hours/day, 7 days/week. The incumbent may be asked to answer urgent questions from employees supervised and/or meet with employees during off-peak times. Likewise, the supervisor may fulfill duties after-hours, on weekends, or holidays to meet the needs of the service as necessary.
It is essential that this position have a strong knowledge of veterinary technical duties and an understanding of the coordination of services in a hospital setting. The successful candidate will have a strong work ethic, be self-motivated, able to work independently or as a team, maintain confidentiality, and be detail oriented. Excellent interpersonal skills, organizational qualities, and effective oral and written communications are necessary to be successful in this position. The successful candidate will possess the ability to work with and directly supervise the work of others. The ideal candidate will have professional maturity with a leadership style that contributes to a positive culture, and have a compassionate, and empathetic nature towards the clients and patients of the Lloyd Veterinary Medical Center.
Required Education and Experience:
Bachelor’s degree and 2 years of related experience; OR a Master’s degree; OR a combination of education and/or related experience totaling 6 years unless otherwise specified under supplemental required education and experience. Experience must be at a comparable level and directly related to the duties of this position.
Preferred Education and Experience:
Degree directly related to Veterinary Medicine.
Experience that demonstrates a working knowledge of veterinary hospital operations.
Experience in a clinical veterinary educational environment.
Supervisory experience, including hiring and conducting performance evaluations.
Experience scheduling employees, including multiple shifts.
Additional years of experience directly related to the duties of this position including animal care in a medical setting.
Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. Over 36,000 students are enrolled and served by over 6,200 faculty and staff (see www.iastate.edu). Ames, Iowa is a progressive community of 60,000, located approximately 30 minutes north of Des Moines, and recently voted the best college town in the nation (see www.visitames.com).
Iowa State University is an equal opportunity employer committed to excellence through diversity and strongly encourages applications from all qualified applicants, including women, underrepresented minorities, and veterans. ISU is responsive to the needs of dual career couples, is dedicated to work-life balance through an array of policies, and is an NSF ADVANCE institution.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status and will not be discriminated against.