Requisition # 2018-9098 Department Support Services Category Information Technology Full-Time / Part-Time Full-Time Application Deadline
Princeton University's Office of Information Technology (OIT) is seeking an Audiovisual Support Specialist to join the Instructional Support Services group. OIT Instructional Support Services provides comprehensive support to the University in classroom, web-conferencing, special events, and general AV technical assistance. The group also provides tech support and audio visual/computer equipment for event-related staging for academic, administrative, and public events.
Under the general direction of the Associate Director of ISS, the Audiovisual Support Specialist will support the effective customer service practices, procedures, and policies associated with learning space technologies and video production operations in campus learning spaces and event locations as managed by ISS and OIT.
This position is responsible for just in time technical support for faculty as well as working with classroom and video production team members on support requests. In addition, this position is a technical resource for clients for video production, classroom technology, and special event support in spaces across campus.
Provide just-in-time, comprehensive, Tier 1/2 level technical support for faculty and campus users using classroom, web-conferencing, and event technologies
Work closely with the learning space and video production groups to support courses and academic, administrative, and public events across campus learning spaces
As a technical resource for clients, provide an initial diagnosis for hardware and software technical problems in the classrooms
Resolve problems and/or repair of presentation technologies in the classrooms
Provide short term solutions to rooms with equipment issues and eliminate any down-time for the room
Work closely with the Manager, Learning Space Support, Senior Manager, Video Production Support, and Associate Director to plan and execute support needs for upcoming courses and events
Provide high-level technical service to installed systems and live events
Setup audio visual equipment and ensure the operation of small to large scale audiovisual systems are in place for classroom needs and public events
Ensure events are executed through accurate and timely setup, operation and breakdown of audio visual equipment.
Liaise with other ISS staff and OIT team members as needed to troubleshoot technical items
Assist with inventory management via the ServiceNow platform
Develop a technical understanding of platform-based remote AV management, especially Crestron/Extron client and server applications
Additional responsibilities as required
2 to 4 years of experience with classroom and learning space technologies and the ability to keep abreast of technology changes (Extron, Biamp, Clearone, etc)
2 to 4 years of experience with standard and high definition video production hardware and software (Panasonic, Red, etc)
Experience in customer service with a demonstrated ability to skillfully manage all levels of customer issues
Excellent interpersonal, oral, and written communication skills and the ability to communicate with a diverse customer base who possess varying levels of technical proficiencies
Ability to communicate the needs of others effectively.
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
Ability to work on multiple projects simultaneously, to respond to shifting priorities, and to work efficiently under the pressure of deadlines
Ability to work independently as well as in a team environment
Excellent attention to detail and troubleshooting skills
Must be able to lift fifty pounds
2 or more years of experience providing academic technology support in a higher education setting, Extron preferred
Knowledge of video production techniques and equipment, including editing platforms such as Adobe and Final Cut
Experience with IT Infrastructure Library (ITIL) and IT Service Management (ITSM), ServiceNow preferred
Ability to work outside of regularly scheduled hours, including nights and weekends
Demonstrated record of commitment to ongoing professional development on the part of self, technical staff, faculty, and other campus constituents
Bachelor's Degree or equivalent experience
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW
Standard Weekly Hours
Eligible for Overtime
Essential Services Personnel (see policy for detail)
Princeton University job offers are contingent upon the candidate's successful completion of a background check, reference checks, and pre-employment screening, as applicable. The type and extent of background check, reference checks, and pre-employment screening may vary depending on the requirements and/or functions of the job and the candidate's current employment status with Princeton University.
Princeton University is a residential community and an employer that operates continuously 24 hours a day. Essential services employees perform jobs that are necessary and required to maintain basic University operations during scheduled closures or unscheduled suspension of normal operations due to emergencies, events, or other situations. Essential services employees may be asked and/or required to perform jobs or duties that fall outside of their normal job classification during an emergency event. Learn more about our Essential Services policy.
Princeton University is a vibrant community of scholarship and learning that stands in the nation's service and in the service of all nations. Chartered in 1746, Princeton is the fourth-oldest college in the United States. Princeton is an independent, coeducational, nondenominational institution that provides undergraduate and graduate instruction in the humanities, social sciences, natural sciences and engineering.As a world-renowned research university, Princeton seeks to achieve the highest levels of distinction in the discovery and transmission of knowledge and understanding. At the same time, Princeton is distinctive among research universities in its commitment to undergraduate teaching.Today, more than 1,100 faculty members instruct approximately 5,200 undergraduate students and 2,600 graduate students. The University's generous financial aid program ensures that talented students from all economic backgrounds can afford a Princeton education.