Join our award-winning team at University of Washington Medical Center (UWMC). Ranked among the nation's top ten hospitals for the fourth year in a row by US News and World Report, UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement and natural beauty. UWMC's Teleservices Unit has an outstanding opportunity for a fixed duration part time 80% FTE variable shift Telephone Communications Operator. We are seeking individuals with a positive attitude, who work well in a team environment and are dedicated to supporting the UWMC where Patients Are First. The Teleservices Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) switchboard. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for the UWMC. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the UW Medical Center. Additionally, we provide multiple communication services such as alpha-numeric and overhead paging and two-way radio communications. We also implement the Medical Center's security and emergency procedures as well as monitor alarms. Duties include:
Answer and transfer external and internal calls to the main number for the UWMC. Screen calls as necessary to answer questions and determine the nature of the business involved.
Provide paging services using our staff directory and medical on-call schedule.
Monitor and respond to alarms.
Receive and dispatch emergency calls (including Code Blue and other medical emergencies).
Provide afterhours coverage for the MEDCON service.
Perform other related duties as necessary (including acting as Lead Operator).For detailed information on Benefits for this position click here.Minimum Qualifications:High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration. Type at least 30wpm.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.