SFO is recruiting for an Airport Duty Manager to serve as a representative of the Airport Director. This position oversees all airport activities and, as directed, is responsible for the coordination of all airport divisions/sections. In the absence of a more senior management level, the incumbent assumes responsibility for the function, operations and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day. Desired candidate has two years of supervisory experience in planning, directing and/or managing of airport facilities and/or aviation operations; excellent oral and written communication skills; ability to conduct press interviews; experience with heavy coordination of airport/airline operations with the responsibility for the overall management of the operation at a particular airport/station; experience in responding to and coordinating airport emergencies and incidents of all types; completion of ICS classes (100, 200, 300, 400, 700, and 800) and is AAE certified.
Apply immediately as this announcement may close at any time.
About SFO SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported over 42,800 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. View a video about careers at SFO.
· Coordinates and manages all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees; direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis. · Identifies potential problems and initiates corrective actions to minimize impact to the traveling public; coordinates resolution of issues with senior management, tenants, government officials, and other airport users; determines work priorities and deadlines; delegates to appropriate airport personnel to accomplish objectives. · Conducts a daily briefing with senior staff and shift briefings with all department management to provide critical information to all areas. · Coordinates scheduling, scope of work and safety issues with stakeholders on all construction and maintenance projects to insure minimal operational disruption; monitors all construction activity occurring in “active” terminals to address safety and customer satisfaction concerns. · Responds and manages the airport facility including the Emergency Operations Center during emergencies; coordinates support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies. · Conducts safety spot checks of all Airport facilities; responds, assesses, and fixes security issues to prevent violations and fines as related to Code of Federal Regulations (CFR) 1540-1542. · Represents the Airport Director and Senior Staff during emergencies; serves as the Senior Leader on duty and the Airport media spokesperson during off hours. · Manages special events including film shoots, VIP, Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities. · Monitors and approves the use of common-use equipment including gates, checkpoint equipment, ticket counters, jet bridges, baggage handling systems, and baggage carousels to ensure critical equipment is available during irregular operations or emergencies. · Manages access to Special System Rooms (SSR) and sensitive support areas to prevent any unauthorized access; verifies tenant, maintenance, and construction crew credentials, tools, liquids, and materials to ensure compliance with security regulations. · Manages tarmac delay program to ensure compliance with Federal guidelines by interacting with Federal Aviation Administration (FAA) and airlines to provide alternate gates and/or bus operations; monitors ground transportation traffic flow to ensure sufficient resources for customers and help enforce provider compliance; and monitors AirTrain and BART services to ensure service levels and resolution of outages. · Coordinates daily with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events. · Directs the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders. · Advises Communications staff during Airport critical events including content of each incident communication. · Monitors the efficiency of security checkpoint lines (line wait compliance), passenger screening equipment, queuing systems, and checked baggage equipment to support the airport’s goals and customer service expectations. · Coordinates with TSA and Law Enforcement to determine threat during security breaches and manages events including evacuation, facility searches, and re-screening. · Assists SFPD-AB with managing the transient program by actively monitoring facilities, admonishing individuals, signing citizen arrest forms, updating the Airport’s data file, and appearing in Court. · Responds to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport’s mission. · Monitors the issuance of Notice to Airmen (NOTAMS) to reflect changing airfield conditions and/or hazards to air traffic.
QUALIFYING EXPERIENCE AND EDUCATION · Baccalaureate degree from an accredited college or university; AND • Five (5) years of professional experience in airport facilities or aviation operations at a medium to large commercial airport including two (2) years of supervisory experience in planning, directing and/or managing of airport facilities and/or aviation operations AND • Possession of a valid Class C California driver’s license (The required driver’s license must be obtained prior to appointment. Employees are required to maintain a satisfactory driving record)
WORKING CONDITIONS This position requires rotating shifts – encompasses 24 hours 7 days a week shift coverage including weekends and holidays. Position requires prolonged standing and walking, and occasional squatting, kneeling and climbing. Working conditions may necessitate working at sites with noise greater 90 decibels; may include heights, streets and roadways.
SUBSTITUTION Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to the maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
SFO is a world-class, award-winning airport that served more than 55 million guests in 2017. SFO offers non-stop flights to 45 international cities on 45 international carriers. The Bay Area's largest airport also connects non-stop with 83 U.S. cities on 13 domestic airlines. In fiscal year 16/17, the Airport, an enterprise department of the City & County of San Francisco, accounted for $8.4 billion in business activity and supported more than 42,800 direct jobs.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. SFO has embarked on the renovation of Terminal 1, the largest capital project in the Airport’s $7.3 billion Ascent Program. For more information, visit www.flysfo.com. View a video about careers at SFO: https://youtu.be/ifIUySwbSV0.