With a tradition of caring that began nearly 135 years ago, St. Mary-Corwin Medical Center in Pueblo, CO, is home to the nationally recognized Dorcy Cancer Center, a dedicated Joint Replacement Center, a nationally accredited Breast Center of Excellence (NAPBC) and the only hospital in Pueblo with da Vinci robotic surgical technology. St. Mary-Corwin provides a full range of medical specialties and health care services to Pueblo and the surrounding region. This hospital has long been known for providing exceptional service and leading-edge treatments and technologies by experienced and compassionate professionals with a commitment to uphold the highest standards of care. Our areas of specialty include trauma and emergency services, The Birth Place, stroke, cardiology, da Vinci minimally-invasive surgery, cancer and oncology, diabetes care/education, sports medicine and more. Residents of Pueblo enjoy a moderate cost of living within this modern, mid-sized community while experiencing everything great about life in Colorado including world-class nearby outdoor recreation, thriving local arts and culture, numerous parks, festivals and much more. Learn more about our hospital and life in Southern Colorado by visiting http://www.stmarycorwin.org/.
Clinic/Department: 4221 SMC PUEBLO WEST URGENT CARE
Hospital: ST MARY CORWIN HOSPITAL
Schedule: Per Requested Need
Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationship- based care, organizational mission, and core values.
Minimum Education Requirements
High School Diploma or GED
Minimum Experience Requirements
Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel , etc.
Knowledge of medical terminology and medical insurance payers, preferred
Position Duties (essential functions denoted with an * )
Schedule and confirm patient appointments and revise appointments as needed.*
Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality of services with the understanding that the provision of quality medical care requires active teamwork and professional conduct.*
Follow up with patients who have not kept appointments. *
Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents.*
Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes. *
Timely processing of medical records according to best practices.*
Utilize registry to optimize pre-visit planning for patient care needs. *
Planning for patient appointments prior to their arrival, to include insurance coverage and medical record needs.*
Obtain and process appropriate payments at time of service.*
Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *
Provide relationship-based care that strives to understand what is most important to the patient.*
Care will be delivered with respect for cultural differences and the diversity of human experience.*
Cross train to all clerical operations and be prepared to work in other areas as needed. *
Demonstrates a commitment to the organization through ongoing participation at clinic based meetings.*
Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.*
Answer and place telephone calls as they relate to job duties; taking accurate messages from patients for providers.*
Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care. *
Function effectively within inter-professional teams, fostering open communication, mutual respect, and shared decision-making to achieve quality patient care. Participate in the activities of an interdisciplinary care team that takes collective responsibility for proactively supporting patient's unity of body, mind and spirit. *
Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.*
Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.