Patient Experience Representative (Surgery - Pilonidal Care Program)
Boston Children's Hospital
July 22, 2018
At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department of General Surgery and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Providing administrative support for 3 surgeons and the Pilonidal Care Clinic.
Interacting with patients, families, referring providers and members of the General Surgery team by answering phones, triaging calls, assisting with clinic operations, overseeing the Pilonidal Care clinic and ensuring top notch service.
Maintaining physicians' outlook calendars and scheduling meetings.
Providing exceptional service to patients from our local community, nationally and international to facilitate management of complex patient issues. Directing patients, families and visitors.
Scheduling complex patient appointments and ancillary testing.
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.
Receiving patients arriving for their appointment, scheduling patient visits, performing weight and heights on patients and accompanying patients to the exam room.
Collecting outside medical records and information; scanning documents into hospital database. Preparing letters of medical necessity as needed.
Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters.
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
Transcribing types and proofreads correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.
To qualify, you must have:
A high school level of educational development and 1-2 years of previous experience such as customer service, administrative, or experience in a health care setting; Bachelor's preferred.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Strong attention to details, commitment to excellence and strong planning and organizational skills.
The ability to be able to provide superb service to our patients, families and referring providers.
Learn more about the Pilonidal Care Program by clicking here .
Boston Children's Hospital offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2721616
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.