As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD CARER, and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.Our Patient Relations Department has an outstanding opportunity for a full time day shift Program Assistant (Patient and Family Liaison). The Patient and Family Liaison is responsible for assisting and orienting families and others who are visiting patients throughout the hospital. General duties include directing calls from family/visitors to appropriate units; directing visitors to services such as the phones, cafeteria, restrooms and other general hospital services; giving condition updates as permitted by the charge nurses; notifying public safety of any potential or actual disturbances or inappropriate visitor conduct; and notifying charge nurses/nursing supervisors/nurse managers when waiting area is overcrowded or other problems arise.Make daily assessment of potential family needs and condition of the waiting areas. Round with charge nurses and/or attend charge nurse meetings to obtain general information regarding status of patients and any significant information regarding patients conditions that may affect the waiting room environment, (i.e., such as a young trauma patient that may have 20+ friends visiting) Primary Job Responsibilities:
Monitor needs of the families and offer families information about hospital services such as patient and family resource center, parking, cafeteria hours, restrooms, and accommodations nearby for long-term needs.
Call units and set up family visitation with bedside nurse, escort families to patient rooms and orient them to the individual units and to the visiting procedure.
Direct incoming telephone calls to the Medical Center to the appropriate units.
Notify the charge nurse or nurse manager of the intensive care unit that the family is visiting or nursing supervisor of situations where the waiting area is becoming very full or of any disturbances caused by overcrowding.
Make referrals to appropriate departments such as social work, spiritual care, etc.
Initiate emergency procedures when necessary.
Respond to patient/visitor questions providing direction and provide general condition updates as dictated by the charge nurse for the shift.
Perform general clerical duties such as answering phones, taking messages, acting as a liaison between nurses and families in the waiting area.
Respond to codes to act as liaison between family and medical staff.This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page. Minimum Qualifications: High school graduation or equivalent AND Two years of full-time clerical experience OR Equivalent education/experience.Additional Desired Skills: Experience working in hospital with families in crisis. Customer service skills and experience.Additional desired language capability: Spanish, French, Portuguese, American Sign.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.