Must have an accurate knowledge of state and university policies and a basic understanding of disciplinary procedures to provide appropriate feedback and explanation to staff. Must understand OSHA and University safety guidelines as they relate to the operation function. Attends all training opportunities provided to increase technical cleaning and/or maintenance. Applies training knowledge to the supervision of employees. Must know and practice the policies of the department and the University. Coordinates and provides expertise for the conference, special event and custom room set up functions. Accurately arranges all rooms scheduled for turnover from according to R25 computer reports, diagrams, and as directed. Utilizes existing staff and serves as building expert regarding set up arrangements. Provides leadership and instruction for each set up after reviewing the R25 report and event documents. Directs staff in general housekeeping services, including meeting rooms, restrooms and restroom stocking, locker rooms, recreational areas, common areas as needed, cleaning up spills/accidents, maintaining the exterior perimeter and sidewalks, and general window cleaning. Relays accurate and current information to staff regarding setups. Confirms all changes or problems with supervisor prior to the event. Strives to clean all areas of facilities to present the building, department, and staff in the best manner possible. Recommends alternative solutions or takes action to solve problems encountered in the work. Handles emergencies in an effective manner, and as safely as possible.
Recognizes and follows prescribed safety procedures and regulations. Practices and enforces all safety policies and procedures, rules and regulations. Ensures proper equipment is used to perform work duties and that it is in good working order. Ensures all policies and procedures are followed by staff; calls attention to lapses in behavior. Identifies and refers non-standard problems to supervisor. Reports injuries to the Operations Manager; completes form within 24 hours.
Monitors work of staff to assess and solve problems. Assigns and monitors daily work by giving instructions to employees. Reviews work of staff upon completion to assess and solve problems. Seeks input from others in making and implementing changes in work processes that help employees perform the job better and serve customer needs. Plans daily or weekly work to meet established objectives. Determines whether staffing schedule is adequate for facility needs. Schedules to ensure even distribution of workload. Approves or disapproves leave requests and maintain appropriate records for each assigned employee on their shift.
Identifies problems and brings to the attention of appropriate authority. Explains and applies work rules, standards and guidelines to employees. Resolves minor problems and complaints on an informal basis. Ensures adherence to work standards and total quality standards. Recommends minor changes to work standards. Observes, inspects, and monitors quality and quantity of work while in the process and upon completion. Determines standards of performance, conduct periodic and annual performance appraisals and is responsible for evaluations, coaching, and recommending and dispensing disciplinary action for employees reporting to this position. Follows the University Performance Management System for evaluation purposes. Submits written documentation of any disciplinary action taken to the Operations Manager. Assists the Operations Manager in interviewing and recommending candidate selections for any day shift vacant positions. Serves as a liaison for information between day shift and night shift as well as to the operations department. Prepares personnel action memorandums and personal evaluations. Counsels employees on situations that affect job performance and, if needed, make referrals to Employee Assistance Program. Advises workers on additional or correction applications needed. Issues oral warnings and first and final written warnings and makes recommendations for termination.
Listens and responds to customer needs promptly and respectfully. Recognizes, addresses, and resolves potential problems in service. Serves as an accessible contact with customers on comments and discussions about quality and timeliness of workgroup accomplishments and requested changes in the outputs.
Communicates respectfully with other employees and customers. Listens to and follows instructions, asks necessary questions to complete tasks. Motivates and encourages employees. Facilitates communication among the workgroup in a manner that helps accomplish daily work goals. Understands the impact and implications of decisions on the organization and campus community. Works effectively with others outside the lines of formal authority to accomplish the organization's goals. Gains mutual acceptance of a decision on a course of action from individuals with real or perceived conflicting interests. Be willing to share knowledge and resources and work toward solutions. Be willing to accept others points of view and maintain a positive outlook even in difficult situations.
Submits requisitions of supplies needed for approval.
Minimum Experience / Education:
Graduation from high school and three years experience in the area of work assigned, two of which were in a supervisory capacity; or an equivalent combination of education and experience.
Preferred Education Skills and Experience:
Knowledge and experience in performing and leading others in performing a variety of custodial and event set-up tasks. Knowledge and experience with cleaning procedures and the use of cleaning equipment, products. Good communication, computer, and customer services skills. Ability to follow verbal and written instructions. Experience in a supervisory and/or lead role. Knowledge and experience in performing and leading others in performing a variety of custodial and event set-up tasks. Knowledge and experience with cleaning procedures and the use of cleaning equipment, products. Experience in arena set-ups, especially portable flooring, volleyball standards, basketball goals, carpet, tarps, etc. Experience with room set-ups, to include tables and chairs.
UNC Charlotte is North Carolina's urban research institution. Our campus is located in the piedmont of North Carolina, just two hours from the mountains and three hours from the Atlantic Ocean. A large public university with a small college feel, more than 27,200 students consider UNC Charlotte’s 1,000-acre campus their home away from home.
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