Functions as the key contact for all requests from a broad range of users for technology service support at a designated College location; Communicates effectively both verbally and in writing to convey complex technical information to clients over the phone, via email and/or in-person;
Prioritizes, documents and appropriately escalates issues to assure timely problem resolution. Analyzes and researches issues, determines most effective problem resolution procedures; suggests, evaluates, tests and implements solutions;
Coordinates and interacts with other ITS teams and functions as a liaison between ITS and users to communicate end-user needs and ensure effective solutions are implemented;
Reviews client\u2019s requirements and needs for computer hardware, software, network issues, multimedia events, and peripheral equipment; researches, analyzes and provides information and guidance to clients; advises and assists with recommendations to departmental management and ITS
Analyzes and plans technical support based upon interactions with ITS teams; documents support plans and establishes implementation schedules; manages project from implementation to completion, including training;
Analyzes and resolves computer hardware, software, network issues, repairs user workstations; modifies configurations; replaces faulty components and rebuilds systems on a variety of platforms; perform scheduled and emergency installations;
Performs equipment relocation services resulting from departmental moves and/or newly constructed offices, classrooms or labs;
Ability to diagnose and repair research instrumentation systems that are unique to specialized research; support of scientific research data acquisition hardware such as gel documentations and spectrophotometry and microscopy systems
Maintains records of interactions with clients and documents recurring, difficult or complex problems; identifies trends, recommends solutions and resources;
Document standard operating procedures for development of knowledge database used by end users for more effective customer service
Actively participates in departmental meetings to discuss and resolve client\u2019s issues and implement new projects;
Perform other related duties as assigned
Internal Number: 2018-11203
About Albert Einstein College of Medicine
Founded in 1955, the Albert Einstein College of Medicine (Einstein) is one of the nation’s premier institutions for medical education, basic research and clinical investigation. A full-time faculty of some 2,000 conducts research, teaches, and delivers health care in every major biomedical specialty. The college has some 730 medical students, 193 Ph.D. students, 106 MD/Ph.D. students and 275 postdoctoral fellows.
Einstein’s major strength, in addition to training physicians and scientists, is its science. During fiscal year 2015, the faculty’s consistently high level of scientific achievement resulted in the awarding of more than $150 million in peer-reviewed grants from the National Institutes of Health (NIH).
Einstein is part of Montefiore Medicine Academic Health System, an integrated academic delivery system comprising seven campuses, including 8 hospitals, a multi-county ambulatory network, a new state-of-the art “hospital without beds”, a skilled nursing facility, school of nursing, home health agency, and the state’s first freestanding emergency department. As the University Hospital for the Albert Einstein College of Medicine, Montefiore is a premier academic health s...ystem, employing Einstein’s clinical faculty and training Einstein’s medical students, over 1,300 residents, 420 allied health students, and 1,600 nursing students annually.
The Albert Einstein College of Medicine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Einstein seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.