Ensure that tickets are being correctly assigned and resolved;
Interface with the end user community to follow up and get feedback;
Provide consultation services and technical support for end users within departments, labs and classrooms over the phone, via email and in person; Identify, diagnose, repair and resolve technical hardware and software issues in a timely manner.
Manage projects from inception to completion relating to computer hardware and software, network hardware, peripherals (e.g., printers, projectors), and classroom technology; perform scheduled and emergency re-installation of hardware or software within departments, labs and classrooms; provide recommendations for upgrades and new installations; maintain inventory and tracking records;
Document and prioritize projects following standard operating procedures. Document all interactions with end users via phone, email or in-person to ensure timely resolution as well as answer, troubleshoot and documents support calls and emails.
Manage all conference and meeting room multimedia events ensuring technical set-up meets client\u2019s expectations;
Manage relocation computing services for any moves, construction and installation projects for departments, classrooms and labs;
Diagnose and repair instrumentation systems that are unique to specialized research;
Document solutions and standard operating procedures for development of a knowledge database to be used by clients for more effective customer service;
Participate in computing projects as part of a project team, or as an individual;
Perform other duties as assigned
Internal Number: 2018-10802
About Albert Einstein College of Medicine
Founded in 1955, the Albert Einstein College of Medicine (Einstein) is one of the nation’s premier institutions for medical education, basic research and clinical investigation. A full-time faculty of some 2,000 conducts research, teaches, and delivers health care in every major biomedical specialty. The college has some 730 medical students, 193 Ph.D. students, 106 MD/Ph.D. students and 275 postdoctoral fellows.
Einstein’s major strength, in addition to training physicians and scientists, is its science. During fiscal year 2015, the faculty’s consistently high level of scientific achievement resulted in the awarding of more than $150 million in peer-reviewed grants from the National Institutes of Health (NIH).
Einstein is part of Montefiore Medicine Academic Health System, an integrated academic delivery system comprising seven campuses, including 8 hospitals, a multi-county ambulatory network, a new state-of-the art “hospital without beds”, a skilled nursing facility, school of nursing, home health agency, and the state’s first freestanding emergency department. As the University Hospital for the Albert Einstein College of Medicine, Montefiore is a premier academic health s...ystem, employing Einstein’s clinical faculty and training Einstein’s medical students, over 1,300 residents, 420 allied health students, and 1,600 nursing students annually.
The Albert Einstein College of Medicine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Einstein seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.