MISSION STATEMENT:Promote excellence in guest relations and support the hospitality model. Promote the mission, vision and values of the UW Medicine Health System.AREAS OF RESPONSIBILITY:Patient Meal DeliveryCBORD Diet Office computer systemsWare washing operationsOthers, depending on manager's interests and strengthsBASIC FUNCTIONS:With substantial responsibility, uses professional, independent judgment and decision-making to plan, organize, direct and control the operations of food services for patients. The focus of operations will be on enhancing the patient experience resulting in a high degree of patient satisfaction with meal service. Collaboration with the clinical dietitians is essential in order to meet medical nutrition therapy goals and improve patient nutrition care driven outcomes. Responsibilities include allocating resources, establishing policies, methods and procedures, and evaluation of the patient food service and ware washing. This includes financial and resource management, personnel management, operations management, food safety, marketing, quality control, excellence in guest relations and promoting the mission, vision and values of the UW Medicine Health System.This position has substantial responsibility and delegated decision-making authority to direct and control the following:* Developing departmental goals, objectives and policies assuring compliance with institutional policies and any governmental and The Joint Commission (TJC) regulations.* Developing annual budgets. Controls expenses and use of labor and other resources.* Ensuring operations are directed towards meeting departmental objectives.* Actively pursues continuous quality improvement. Monitors Patient Satisfaction Scores* Developing operating standards and procedures.* Recruiting, screening, hiring and training staff. Conducts annual evaluations and takes corrective action if performance is not acceptable* Provides direction and training to supervisory staff. * Continually develops a positive attitude amongst staff. Assures staff focus on the "Patient's First" model of behavior* Maintains effective systems of communication, information gathering and documentation.* Participate in multi-disciplinary committees and meetings including Nutrition Committee, Patient Safety Committee, WASH Committee, SEICS Leadership, PCS Managers, attend Local LDIs,and others as assigned.* Menu and recipe development to provide healthful, creative and pleasing food choices for patients.* Actively adapts culinary trends into food services. Ensures quality appearance, variety, flavor and change in menu and tray service.* Specifies standards and procedures for preparing and service of food. Works closely with Executive Chef, Sous Chefs, Procurement Specialist/Food Purchaser, and Food service Supervisors to evaluate food production, food distribution and service systems.* Specifies standards and procedures for preparing supplemental nutrient products for modified diets.* Controls purchasing, storage and production of foods.* Controls areas of responsibility so that meals are served in such a way that is highly pleasing to patients.* Works to promote positive guest relations incorporating all "Patient First" initiatives into area.* Ensures safety and sanitation in all aspects of the operation including assuring employees are aware of proper techniques for food safety. * Ensures proper maintenance of equipment.* Identifies need for and purchases of capital equipment.* Recommends changes to the interior design of the department. Assists in planning and implementing facility designs.* May provide training to students, interns and/or other professional staff.* Responds appropriately to emergent situations and contributes to resolving problems.* Participates in continuing education.* Promote excellence in guest relations and support the hospitality model.* Promote the mission, vision and values of the UW Medicine Health System.* Other duties as assigned.MINIMUM QUALIFICATIONS:Bachelor of Science Degree or Master's Degree in Nutrition, Registered Dietitian status and 2 years relevant experience including budgets and supervision; Two or more years of experience in healthcare food services preferred. Strong communication skills, ability to make independent, quality judgment and decisions are required. 5 years of relevant experience can be considered in lieu of educational requirements.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.