The Sr. Tech II supports Telephone and Telecom systems in all NYU Langone HealthCare locations. The Sr. Tech II will also work on Add-Hoc Telecommunications projects, upgrades, outages and incident as required.
The Sr. Tech II is a Telecommunications skilled resources focused on delivering and supporting high quality Telephony solutions in our medical center enterprise.
Communications link between the NYULMC clients and the Telecom Department. Assist with P2 troubleshooting situations as they arise. Identify and evaluate different solution options and choose the best course of action to solve or stabilize the immediate incident.
Assist with Telephony training as needed in support of new systems installation or necessary refreshers classes designed to help clients become proficient
On-Call Rotation assignments in support of Outage Management. Including some night and weekend support of major implementations or major system refresh efforts
Manage Telecommunications vendors for the purpose of defining requirements, review proposals and assist with bid-leveling to facilitate final recommendation to Department head for approval and submittal to purchasing.
1.Requires 5-10 years of relevant experience or a BA/BS Degree or the equivalent learned job experience in the Telecom space.
2.Technical Skills and/or Certifications in the following core areas: Cisco CUCM, Cisco UCCX Call Center, Call Center Reporting, PSTN Trunks, SIP, Traffic Engineering, UHF, Pagers, Public Address, and legacy telephone TDM and Key Systems.
Superior communication skills, both written and verbal
Possess strong customer service and problem solving skill set
5. Strong Project Management Skills with PMP Preference
Please See Above
Internal Number: 63047579
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.