Emergency Department Communication Specialist (MedCom)
June 13, 2018
The Emergency Department Communicaton/Medcom Specialist maintains responsibility for coordination of ED communications. The Emergency Department Communicaton/Medcom Specialist is also required to support Carilion's hallmarks of service excellence and quality for all job responsibilities.
Duties include, but are not limited to the following:
Receives and sends communications via telephone, fax, intranet, and radio. Records information via EPIC and Teletracking. Responsible for taking inbound EMS calls and relaying information to physician of record, lead ED MD, and or ED lead CTL. Responsible for passing medical care information and instructions back to in bound EMS agencies based on protocols or direct physician orders. Act as a mentor to MEDCOM Spec 1s.
Prioritizes incoming calls according to emergency or non-emergency nature. Appropriately communicates with other stakeholders to make decisions on patient placement and to determine interventions required.
Page and or call consultants and others as needed. Follows established processes for monitoring of pending communications and request. Facilitates communication with physicians and staff by distributing cellular devices for use during the shifts. Functions autonomously in MEDCOM and acts as lead Specialist when on duty.
Facilitates communications between Physicians, LIPs, ED CTLS, staff and other outside entities on matter pertinent to patient care.
Facilitates communication with Management Team and Clinical Team Leaders as dictated by the needs of the day
Maintains EMS drug box inventory and oversees the trading out of used or expired drug boxes.
Enters bed request in teletracking and updates EPIC with status changes.
Participates in basic Performance Improvement activities. Participates in cost containment measures at the unit level. Promotes an aesthetic and safe unit environment.
Make the most of your clinical skills at an organization that has earned numerous awards for clinical excellence. Based in Roanoke, VA, our community-based health care organization encompasses a comprehensive network of hospitals, primary and specialty physician practices, and other complementary services.
Play an important role with a regional leader that inspires better health through compassionate care, medical education and research, and neighborhood outreach. Realize the advantages of advancing your career with an organization where you can expect supportive leadership, state-of-the-art technological resources, inter-professional teamwork, and innovative learning.
Education: High school graduate or GED.
Experience: EMS (volunteer or paid) or 911 call center experience. 2 years pre-hospital ED and or call center experience preferred.
Licensure/certification: EMT-B or Higher
Other Minimum Qualifications: Effective interpersonal, communication, and teamworking skills required. Basic skills in computer/typing, Windows applications, and medical terminology required. Must demonstrate ability to function independently. Must successfully complete orientation and competency validation for this position.
Below are our core values that we strive to embody and expect of all our team members:
CommUNITY: Working in unison to serve our community, our Carilion family and our loved ones.
Courage: Doing what’s right for our patients without question.
Commitment: Unwavering in our quest for exceptional quality and service.
Compassion: Putting heart into everything we do.
Curiosity:Fostering creativity and innovation in our pursuit of excellence.
Requisition Number:22274 Employment Status: Full time Location: CRMH - Carilion Roanoke Memorial Hospital Shift: Evening/Night Shift Details: 36 hours per week, Evening/Night shift with every other weekend requirements Recruiter: JAMIE S RATLIFF Recruiter Email: email@example.com
ABOUT CARILION: As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve.
Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns.
Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.
Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
Carilion Clinic is a drug-free workplace.
Internal Number: 22274-en_US
About Carilion Clinic
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Va. Through our comprehensive network of hospitals, primary and specialty physician practices, and other complementary services, we work together to provide quality care close to home for nearly 1 million Virginians. With an enduring commitment to the health of our region, we also seek to advance care through medical education and research, help our community stay healthy, and inspire our region to grow stronger.