Manager - Physician Practice Operations, Capital Medical Group, FT, Days
June 12, 2018
Trenton, New Jersey
Full Time - Experienced
Hospital, Public and Private
Capital Health is the region's leader in advanced medicine with significant investments in advanced technologies and the best physicians. Comprising its two hospitals (Capital Health Regional Medical Center in Trenton and the Capital Health Medical Center - Hopewell) and the Capital Health - Hamilton outpatient facility, Capital Health is a growing healthcare organization that is accredited by The Joint Commission.
Capital Health has also received Magnet® status for the fourth consecutive time in recognition of its quality patient care, innovations in professional nursing practice, and nursing excellence. Only 29 organizations in the country have received Magnet status four times and five of those organizations are in New Jersey. In addition, our nursing team received special recognition for excellence in stroke and outpatient emergency care.
Under the direction of the Division Director of CHMG Practice Management, oversees the daily operations of all hospital-owned physician practice locations with the support of office manager reports, and manages new practice acquisitions and openings in designated group locations/specialties.
Provides guidance and management of business and administrative operations.
Develops and implements general operational policies and procedures. Ensures compliance with policies, procedures and systems related to fiscal management, human resource management, healthcare administration, managed care administration, governmental regulations and corporate compliance requirements.
Builds and maintains important internal and key customer relationships.
Provides operational, fiscal and human resources management within designated group of practices. Develops and implements improvement action plans where necessary.
Develops standardized operational workflows through job guides, policies, practices and procedures related to identified.
Monitors patient pay process and makes changes as needed to optimize revenue growth and cost containment.
Oversees designated managers and office staff, and provides for training and professional development of practice staff and managers.
Addresses complaints and exercises discretion and judgment when resolving problems; participates as an active team member for Patient Satisfaction workgroups and other quality initiatives related to specialty.
Responsible for overall management and maintenance of designated practices, and maximizes effective and efficient utilization of space. Brings major capital expenditure issues to Division Director. Resolves technical, operational, system and other related issues for designated practices in collaboration with office managers and lead physicians.
As an Onboarding Project Team Member, responsible for managing recruitment, orientation and training of new office staff for practice acquisitions in designated locations/specialties, while consistently maintaining set timelines.
Collaborates with public relations staff to coordinate and implement an ongoing marketing program that seeks to increase market share and service opportunities for designated group of practice locations.
Bachelor's degree in business administration, healthcare administration or related discipline.
Five years of management experience, including time of service collection, patient registration, charge entry and use of electronic medical records in addition to two years of experience in healthcare operations environment.
Operations management experience preferred.
Project management experience and project management or CMPE certification preferred.
Possesses excellent organizational, interpersonal and verbal and written communication skills.
Ability to effectively manage multiple projects simultaneously and ability to respond quickly in a fast-paced environment; possess high-level understanding of ICD-10 and CPT coding; ability to run and interpret billing, coding and revenue reports; and knowledge of third-party and insurance company operating procedures, billing requirements and regulations.
Advanced knowledge of Microsoft applications, including Outlook, Excel and Word. Proficiency with PowerPoint.
A high degree of professionalism and confidence required.
Demonstrated ability to establish successful relationships with internal and external customers and senior leadership.
Ability to navigate complex work environments and to manage multiple demands, communication and interactions effectively in a fast-paced industry.
Ability to relate well to physicians, administrators, managers and other staff, as well as with other departments, on education and process improvement activities.
Low employee expense for medical and dental insurance
403(b) Savings and Retirement Program
Easy commute from PA and major NJ routes.
Find out why our 3000+ employees have chosen Capital Health.