The Systems Administrator assists in the administration and support of the college’s network resources such as workstation images, software application packages, printers and shared drives. The Systems Administrator maintains and operates tools used by technology staff to manage client devices college-wide. Responsibilities include executing and monitoring scheduled tasks and services such as desktop patching and application deployments. The individual provides maintenance and support of (assigned) systems, applications and off-site computer labs.
The Systems Administrator liaises with faculty, students and administrative staff to address desktop, audio visual and network issues/problems; and performs hands-on problem resolution, as needed.
Assists with the administration and operation of client management tool(s) including, but not limited to, the loading of operating system images, building packages, applying desktop patches and deploying applications and updates. Works to ensure desktop clients are current with security patches and updates.
Assists in projects to select, configure and implement tools to be used by technology staff to manage client devices (PCs, MACs, laptops, mobile devices) college-wide.
Assists with the administration and support of network resources including, but not limited to: shared drives, network printers, home directories, and group policies.
Works with stakeholders to define instructional and business requirements for technology implementations. Performs site surveys for facilities-related projects. Participates in hardware and software reviews and recommend purchases/upgrades. Analyzes and make recommendations for hardware and software standardization. Proactively manages respective ticket queues to ensure service level agreements (SLA) and communication commitments are met or exceeded.
Assists with the maintenance and support of systems and applications (server and cloud-based), as assigned. Assists in efforts to ensure applications and servers are current with security patches and updates.
Works to ensure that changes follow established change management procedures. Ensures planned testing activities are developed, documented, and executed. Ensures currency of standards, processes and procedures. Ensures currency of technical documentation and user procedures/guidelines.
Utilizes project management best practices to lead staff in technology implementations including, but not limited to: application deployments and updates. Works with customers and IS team members to research, recommend, and implement systems and applications.
Responsible for addressing incidents such as desktop, audio visual and network log-in issues. Assists Infrastructure Services staff with tuning network software and perform system troubleshooting.
Assists desktop and audio visual staff to ensure proper support of instruction (in labs and smart rooms) and proper support for administrative staff. Provides hardware and user support for devices including, PCs, MACs, laptops, mobile devices, printers, multifunction devices, telecommunications equipment and audio visual equipment. Assists customers with usage of devices and applications.
Remains abreast of new technologies. Documents and shares information as to how hardware and software changes relate to academic needs. Assists in the daily supervision of temporary and work-study employees including hiring, training, scheduling and time approval.
An Associate’s degree in the field of information systems, computer science or a related discipline.
Current A+ and Network+ certifications
Maintains knowledge and/or certifications in technologies including, but not limited to: client management tools, Microsoft servers, Active Directory, VMWare, Varonis, security and networks. Demonstrates knowledge in administration and support of client management tools such as Microsoft SCCM.
Proven customer support abilities in a technical environment.
Strong written and oral communication skills including the ability to explain technical information to non-technical staff and leadership. Self-motivated and able to work in a team environment with the ability to interface with all levels of staff.
Ability to independently research and resolve complex problems using current job knowledge.
Current certification such as Security+, MCSA or other related field.
Experience with change management processes to effectively communicate changes, develop testing and remediation plans to minimize side effects of hardware and software changes.
Experience in a higher-education environment.
Ability to work a flexible schedule including off-hour support in emergencies and support for evenings and weekends during scheduled downtime, as needed.
Ability to work at any College site or location (such as Arnold, GBTC, AMIL, Sr. Centers, etc.) in support of college needs.
Anne Arundel Community College is an Equal Opportunity Employer.
About Anne Arundel Community College
With learning as its central mission, Anne Arundel Community College has responded to the needs of a diverse community for more than 50 years by offering high quality, affordable and accessible learning opportunities. The college’s nationally recognized and award-winning programs have helped its more than 51,000 students annually achieve their academic, professional and personal goals. AACC is a fully accredited, public, two-year institution offering credit programs leading to an associate degree, certificate or a letter of recognition. Students may prepare to transfer to a four-year institution or prepare for an immediate career. AACC also offers extensive lifelong learning opportunities and noncredit, continuing education to those seeking career training or retraining, working to boost basic skills or pursuing new areas of interest. In addition to its main campus in Arnold, Md., the college has degree centers at Arundel Mills, Glen Burnie and at centers and schools around the county. In 2012, the college opened the 30,000-square-foot Center for Cyber and Professional Training in Hanover, which houses 13 specialized labs, a testing center and faculty support space. Located in Anne... Arundel County near historic Annapolis - home to the U.S. Naval Academy – AACC is conveniently located just minutes from Baltimore/Washington International Thurgood Marshall Airport and downtown Baltimore. To learn more, visit www.aacc.edu.