Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UWMC Perinatal Daily Unit unit has an outstanding opportunity for a TEMPORARY/HOURLY Patient Services Specialist 1-Trainee or PSS 2 (Variable Shifts). The Patient Services Specialist (PSS) will demonstrate service excellence standards in performing the following functions:
Reception and discharge activities
Coordinate ancillary appointments and referral process
Check in patients
Provide initial triage
Coordinate medical records
Verify and update registration information
Perform other necessary activities to maintain unit operations
Additional Duties include:
Ensure smooth patient flow by paying attention to and communicating unusual events such as late arrivals and extended wait times
Obtain patient demographic information and insurance information accurately and legibly
Respond to patient needs and concerns as appropriate
Investigate complaints and works with unit manager to find solutions
Provide general patient services such as directions, parking garage validation, calling for transportation, etc.
Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information
Assemble and send appointment and other information to patients and other customers
Using the electronic medical record, obtain necessary data from documentation to complete data entry
Perform data entry into various database systems accurately and completely
Answer telephone in a professional and courteous manner according to UWMC standards and directs calls as appropriate
Triage calls to appropriate staff and obtain necessary information for the return call
Initiate emergency procedures when necessary, using appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Coordinate referrals and managed care components of care delivery to enhance service to patients and ensure reimbursement to clinic
Obtain and verify necessary documentation ensuring patient care is covered by insurance plan, and/or to determine level of coverage and requirements for accessing benefits
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.