Position Summary: We have an exciting opportunity to join our team as a Business Office Associate.
In this role, the successful candidate is responsible for answering phones, obtaining and documenting insurance pre-authorizations and pre-certifications, verifying insurance, collecting co-pays and deposits, working Work Queues, and facilitating RCO and patient financial needs. This position provides exceptional customer service while facilitating patient throughout by performing insurance clearance functions prior to service.
Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
Responsible for creating the patient estimate form and timely communication of the liability.
Ability to be flexible regarding responsibilities when needed. All other related duties as required.
Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, and pressures of deadlines, competitive requirements and/or a heavy workload.
Maintain cooperative and professional relationships with office and clinical staff.
Obtain insurance verification for treatments and diagnostic procedures and record in the appropriate system.
Assist with verifying insurance for pre-loaded appointments into Epic.
Answer phones. Provide information, take messages or redirect calls to the appropriate person.
Collects and applies payments for self-pay, deductibles, copayments and coinsurance into the appropriate system(s).
Minimum Qualifications: To qualify you must have a Must have a High School Diploma and 1 year experience in patient accounts or related field or an equivalent combination of education and experience. Strong knowledge of front-end hospital registration and /or practice operations is a must. Knowledge of insurance companies verification and benefit tools including web sites, etc. Knowledge of medical terminology is required. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to work in a fast-paced multi-physician practice environment, and develop and maintain effective working relationships with physicians, staff and patients. Must be able to effectively communicate with all levels of the organization. Experience and competency with varied computer hardware and software, including registration and billing systems, word processing, spreadsheet, database, scheduling, communications. Training on appropriate systems will be provided. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction. Excellent organizational and interpersonal skills required. EPIC experience is a plus.
Preferred Qualifications: Associate's Degree plus 2-3 years experiences in hospital admissions or medical records or patient accounts or in related field. EPIC experience is a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 62874006
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.