Join our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
The UWMC Mother Baby Unit (MBU) has an outstanding opportunity for a Part-Time Patient Services Specialist Supervisor (50%, Day Shifts). The Patient Services Specialist Supervisor (PSS Supervisor) oversees staff in the Patient Services Specialists class series, and/or other assigned staff, directs day-to-day clerical support operations and competently performs the work of supervised staff. The MBU PSS Supervisor will work collaboratively with the Operations Supervisors for our cluster units on Labor and Delivery and NICU.
The successful candidate will have a track record exhibiting the following characteristics:
Positive attitude and advanced communications skills.
Be an independent self-starter, ability to work independently and meet project/payroll deadlines.
Skilled at creating an organized workflow and workspace on the unit.
Ability to develop efficient workflows so that the unit is tidy/organized and supply acquisition/ location are intuitive to staff.
Ability to work collaboratively with other departments to resolve e.g. Lab/regulatory issues.
A high level of emotional intelligence when working with direct reports and other unit staff demonstrated by the ability to have high level conversations in cases of misunderstanding.
Professional, accountable, flexible.
Ability to build and maintain positive and collaborative relationships with our internal and external customers.
Must have a track record of good attendance (no history of counseling for attendance in three years) as the timekeeping aspects of this role require the PSS Supervisors' complete the payroll at specific times.
High level of computer and clinical systems literacy.
Typical work includes:
Must be able to understand and function at a high level in the PSS role.
Direct and perform the clerical and technical functions of assigned admitting, registration or patient care area.
Able to respond in an appropriate and timely manner in emergency situations.
Conduct Supervisory functions in a respectful, efficient and time sensitive manner.
Perform the work of the Patient Services Specialist levels 1, 2, 3, Lead and QA/Educator positions.
Select applicants, interview, train and orient new employees and/or volunteers to department.
Conduct employee performance evaluations;
Assign employee schedules, establish plan for emergency staff coverage and act upon leave requests;
Manage staff records including timekeeping records, obtain appropriate approvals and submit payroll.
Review and correct the work performed by others for compliance with established procedures.
Coach and counsel employees according to progressive corrective action policy and recommend disciplinary actions as needed.
Prepare reports, manages relevant databases and data.
Identify and resolve problems or unusual situations; recommend changes to work flow, assignments, policies, procedures, etc. as necessary.
Monitor and evaluate policies and procedures to suggest operational changes.
Coordinate specialized departmental activities.
Assists in the preparation and maintenance of clinic schedules, keeping daily staffing sheets up-to-date.
Develop and maintain a fiscally responsible system for supply ordering, delivery, tracking and storage system.
May participate/make recommendations, develop reports to inform budget preparation and administration.
Work with management, ED/QA and other staff on process improvements, developing training courses and planning ED/QA activities for staff.
Participate in monitoring quality assurance plans (security tag and other equipment tracking)..
Ensure secure unit policy's reflect unit practice and are upheld.
Work to continually improve optimal secure access to the unit through policy development, review, staff education and coaching.
Monitor infant security alarm frequency, tag ordering and reconciliation in cooperation work with public safety and L&D/NICU PSS Supervisor.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.