St. Thomas More Hospital, a 25- acute care/critical access facilty, is the cornerstone of health care services for Fremont County and surrounding southern Colorado communtites. St. Thomas More offers 24-hour emergency and trauma services, inpatient acute care, intensive care unit, The Birth Center, diagnostic imaging, surgical services, rehabilitation services, sleep disorder center and more. St. Thomas More was rated five stars by Healthgrades® for Total Knee Replacement (2012-2017), Hip Fracture Treatment (2017), and Treatment of Sepsis (2017). Our physicians specialize in emergency medicine, family medicine, internal medicine, obstetrics/gynecology services, general surgery, orthopedic surgery, and pediatric health services. Associates of St. Thomas More enjoy the camaraderie of a close-knit community hospital, the relaxed feel of small town life and an affordable cost of living in a town rich in culture and historic architecture. Located 50 miles from Colorado Springs at the foot hills of the Rocky Mountains and the entrance to the Royal Gorge, locals and visitors alike enjoy this area for some of the state's best hiking, widllife and river sports like rafting and fishing. Learn more about our hospital and life in Southern Colorado by visitinghttp://www.stmhospital.org/.
Job Description/Job Posting ID: 131035
Recruiter Contact: Alison Williams AlisonWilliams@Centura.org
Clinic/Department: 6096 PCC SKILLED NURSING
Hospital: PROGRESSIVE CARE CENTER
Schedule: Full Time
The Supervisor-Staffing Coordinator is responsible for the supervision and oversight of the Staffing Coordinators/Function.
The position ensures compliance with all regulatory and agency standards. The position works in a multi-disciplinary
environment involving RNs, LPNs, Therapists, MSWs, CNAs and Chaplains. This position will also work as an integral
part of the clinical team to assure that correct procedures and documentation are followed to allow for an exceptional
customer/patient experience. Acts as a resource to staff and a representative of the culture, values, and mission of the
Minimum Education Requirements
Associates degree, or equivalent experience and education required. Excellent PR/communication skills; excellent
organizational skills; excellent attention to detail. Advanced knowledge of computers and Windows applications; Advanced
knowledge of medical terminology required with the ability to safely care/staff for the patient/resident population we serve.
Minimum Experience Requirements
Two years of scheduling /staffing/customer service/call center experience required. Advanced knowledge of medical
terminology, basic knowledge of medical/staffing records, advanced knowledge of computer systems. Outstanding
customer service and communication skills; demonstrated ability to communicate clinical information and to work
effectively with a diverse group of people. Demonstrated ability to work with the clinical team to improve departmental
efficiencies. Demonstrated ability to work with other departments that directly interface with the scheduling/staffing
department in a collaborative manner. Demonstrated ability to provide guidance and instruction to those who report to this
position. Demonstrated ability to problem solve complex patient/staffing issues and escalate the issue if necessary to
ensure the safety of the patient is maintained at all times. Supervisory experience preferred.
Demonstrates ability to prioritize new patient/resident opens/admits and determine when SOC will take place within
regulatory guidelines. Demonstrates application and understanding of general medical terms and conditions and uses
this clinical knowledge along with critical thinking skills to triage patient/resident care needs and effectively coordinate
patient/resident care with the appropriate staff discipline. Demonstrates ability to identify information that is crucial for the
field staff and have the ability to give this information via the telephone. Outstanding organizational skills need to be
demonstrated related to department logs etc. Respects partnerships, competencies, and geography when staffing a case.
Demonstrates ability to interpret referral information in order to prioritize order of discipline evaluation. Appropriately seeks input from clinical resources to analyze complicated cases. Recognizes critical information and facilitates the exchange of information between CMs, Clinical Supervisors/Managers/Director, and other internal departments. Participates in the identification of educational needs for staff, communicates on an ongoing basis with the Clinical team and provides support for educational offerings and annual skills fair as needed.
Customer Service 40%
Provides prompt, efficient and courteous service. Ensures that all patients are staffed in a timely manner to meet agency standards and regulatory requirements. Demonstrates adequate follow up to be sure a resolution was achieved and/or refers them to the appropriate person or department for timely resolution. Demonstrates a willingness to assist in other areas as needed to maintain operational productivity. Demonstrates the ability to work in all areas of the scheduling department.
Ability to follow operational process flow to maintain efficient productivity: Performs other related duties as assigned or
requested, which may include cross training and /or other job functions as temporary workloads and volumes require. Maintains all staffing logs in an organized manner and is able to retrieve any staffing information that is needed in a timely manner. Participates in quality improvement programs including clinical audits as assigned. Participates on committees and work teams as assigned. Maintains time off calendar for staff as it relates to receptionist's master calendar.
Professional Accountability 10%
Acts as a resource for staff, patients and physicians. Modifies own behavioral style to respond to the needs of others while
maintaining personal objectives and dignity. Participates in the orientation of new associates. Attends formal and/or informal
educational activities and completes annual education record. Demonstrates knowledge regulatory standards. Maintains and
reconciles department logs as needed. Ensures appropriate use of all departmental logs to ensure the most accurate information to minimize diverting patients/residents from our agency.
Light Work - exert/lift up to 20 lbs force occasionally, and/or up to 10 lbs frequently
Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V.
Find your ideal career at Centura Health! With 16 hospitals, physician clinics, hospice services, home care and senior living communities, Centura Health's vast network of care spans Colorado and Western Kansas so you can experience a balanced lifestyle and enjoy a fulfilling career anywhere you want to work, live and play in Colorado. From the fast pace of a Denver-area Level 1 Trauma Center to a smaller rural or mountain hospital – we proudly offer a more diverse range of work settings and locations than any other health care employer in the state. Centura is an equal opportunity employer.