We have an exciting opportunity to join our team as a Media Facilities Specialist.
This position is an independent IT professional, providing audio visual and unified communications support for Kimmel hospital conference and meeting rooms. Responsible for all aspects of audio visual, video conferencing, unified communications, collaboration equipment, systems and Kimmel’s specialized technology. Responds promptly and effectively to customer problems. Directly resolves problems or escalates to the appropriate resource.
Support all unified communications, audio visual and collaboration infrastructure for Kimmel meeting rooms, including set up, configuration, recording, testing, conducting daily rounds and troubleshooting. Supported components include but not limited to: A/V rack systems, codecs, Audio Mixers, Control Systems, A/V Automation, Wiring, Amplifiers, Microphones, Projection systems, Video Cameras and other peripheral equipment. Crestron, AMX, VoIP Video and Telephony, Call Manager (CUCM), ClearOne, Cisco TelePresence (Acano/Tandberg/Codian), and WebEx CMR, Cisco TCS, Cisco Unified Communications products, Epiphan, Vbrick, Meeting Room Manager, ALEX, Webex, Meeting 2.0, Cisco Jabber, Spark.
Assist and instruct clients regarding proper usage and operation of AV equipment and monitor/maintain equipment operation. Consistently provide exemplary customer service across all levels of the organization.
Perform newly built or refreshed room check-outs by going through checklist troubleshooting and reporting room issues with functionality. Work closely with the Unified Communications, and Infrastructure Collaboration teams on new rollouts, refreshes, etc. to ensure proper support hand off. Coordinate, assist and participate in projects specific to the tech's assigned department.
Create and maintain documentation associated with tickets, projects and end user guidance as well as weekly time card entries.
Requires a BA/BS degree and 5 or more years of experience.
Requires an in-depth knowledge of Audio Visual and Video Conferencing equipment/systems, personal computing, MAC and Windows PC/Workstation based LAN systems and audio visual component troubleshooting.
Must be experienced with a wide range of technical troubleshooting knowledge. Must be able to support Kimmel’s unique, specialized technology.
Requires a highly reliable, self-sufficient individual with excellent interpersonal skills, and an ability to understand the business and technical needs of the client.
Working conditions/physical demands of bending and lifting weights up to 40 pounds.
Familiarity with Front Range ticketing system and Microsoft Outlook a plus.
Knowledge and experience supporting end users use of telecommunications, audio visual, video conferencing and data networks a plus.
Knowledge of Windows, Linux and Apple operating systems and hardware a plus.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.