Audio Visual Technician - College of Arts & Sciences - Instructional Technology Specialist II
May 26, 2018
Ithaca, New York
Working independently under the general supervision of the Audio Visual Manager and the very general supervision of the Director of Facilities, the Audio Visual Technician delivers high level user assistance in all teaching classrooms and conference room spaces and serves as the primary on-site technician for events for the College of Arts & Sciences.
Serves as the first point of contact and primary responder to all teaching related emergency calls and support requests. Responsible for regularly scheduled maintenance of systems and replacement of consumables (batteries, lamps, etc.). Regularly responds to questions and requests via email, phone, and in person; often providing troubleshooting guides and documentation. Creates/develops system documentation and best practices for teaching with technology. Train building managers, faculty, students, and staff on proper operation of equipment; develop and maintain training manuals for all equipment; troubleshoot moderately complex equipment operation problems and provide technical adjustments and operator error corrective instruction; clean, maintain and perform minor repairs on mechanical components of AV equipment; Under the direction of the Audio Visual Manager, coordinate major repairs and installations with vendors and Cornell shops; maintain security of equipment in the rooms. Must respond quickly to AV issues that occur during classes. Under the direction of the Audio Visual Manager, assists with teaching technology planning, consulting, project management, and purchasing.
Working in collaboration with the Audio Visual Manager, the Audio Visual Technician will be the primary on-site technician for events involving audio visual. Schedule, deliver, set up, install, connect, operate, maintain and repair equipment such as microphones, amplifiers, and projectors; coordinate special equipment arrangements; pre and post assembly of equipment for lectures and events; operate basic AV equipment as well as audio and video systems integration and control equipment during a variety of events; including nights and weekends. Provide first attempt at addressing issues with audio visual computers prior to contacting A&S IT for assistance.
Bachelor's degree. More than one year and less than 2 years' experience or equivalent combination of education and experience. Strong problem solving and research skills, with the ability to learn new technologies quickly. Demonstrated experience with providing user support and customer service for video conferencing and web-based conferencing technologies. Demonstrated experience in configuring and troubleshooting AV presentation systems. Strong AV and desktop support (PC and Mac) skills. Intermediate experience with Crestron control/switching systems. Strong computer skills including an understanding of computer hardware, Windows operating system, and presentation software. Experience with Microsoft Office (especially PowerPoint and Excel), Zoom, and Skype. Strong oral and written communication skills including ability to obtain and convey service information to others of varying levels of technical knowledge and responsibility. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. Must be highly organized with fine attention to detail, and have a strong customer service orientation. Ability to meet deadlines, manage competing priorities, and be highly responsive to requests.
CTS certification (or higher). Experience supporting faculty and staff in a higher education environment. Strong understanding of wired and wireless computer networking. Knowledge of Deep Freeze, Microsoft deployment and management tools, MacOs Jamf. Experience with tablets/iOS/android for wireless presentation applications. Proficiency in programming Crestron presentation system controllers (SIMPL, C#). Experience with lecture capture tools and software. Experience with AV post-production.
Must have the stamina to travel extensively between A&S buildings on a daily basis and in all weather conditions. Routinely move and/or lift up to fifty (50) pounds, and climb an eight (8) foot ladder.
Applications will be accepted until a suitable candidate has been selected. To be considered please submit BOTH cover letter and resume. We have found it is most efficient to save them as one document before attaching to your application.
University Job Title:
Instructional Tech Spec II
Pay Rate Type:
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