We have an exciting opportunity to join our team as a Desktop Manager.
This position manages a team of IT staff supervising professionals in a single function. This position participates in and oversees staff responsible for providing and maintaining a reliable technical infrastructure to effectively serve the customer community; this may include running, maintaining, and troubleshooting systems, servers, networks, and/or desktop environments; responding promptly and effectively to customer problems and either directly resolving the problems or escalating to the appropriate resource and monitoring its effective resolution. Provides work direction and reviews work as needed.
Leads, assigns and monitors work for the team.
First level of supervision, responsible for a team typically performing one function.
Has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing technology solutions.
Meets scheduled milestones to ensure project/program objectives are met in a timely manner.
Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.
Manages team in the areas of scheduling, technical direction, future planning and standard development practices.
Responsible for the overall architecture direction for the application or the technical area.
Adds value to the organization through the direct management of staff and IT resources by directing and managing staff, budgeting for the work group, planning for future resource needs, management reporting, and establishing and ensuring the attainment of objectives and service levels for the work unit/project team.
Performs other duties as assigned.
Must have a BA/BS degree and 5 or more years of experience.
Prior supervisory experience is preferred but not required.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Included in the 200+ locations throughout the New York area are five inpatient locations: Tisch Hospital, its flagship acute-care facility; Rusk Rehabilitation, ranked as one of the top 10 rehabilitation programs in the country; NYU Langone Orthopedic Hospital, a dedicated inpatient orthopedic hospital with all musculoskeletal specialties ranked top 10 in the country; Hassenfeld Children's Hospital at NYU Langone, a comprehensive pediatric hospital supporting a full array of children's health services; and NYU Langone Hospital—Brooklyn, a full-service teaching hospital and level 1 trauma center located in Sunset Park, Brooklyn. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute–designated cancer center, and NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history.