This position is the first point of contact (walk-in, phone, email) for all faculty, staff, and student inquiries to the Jacobs School of Music (JSoM) Facilities Office involving JSoM facilities maintenance service requests, equipment/room problems, keys, lockers, asset identification, inventory and reconciliation, lost and found, and equipment loans.
This position receives, evaluates, and triages all facilities related requests, determining whether the request is an emergency needing immediate attention or the request is placed in the ongoing work queue. Communicates and periodically assigns tasks to appropriate JSoM facilities office personnel or contacts campus Facility Operations with work orders. Responsible for accurate key and locker assignments and manages the process to ensure compliance with all policies. Serves as policy expert and informational resource for all facilities matters. Maintains and oversees work order, key, and locker databases. Manages audits and annual key and locker inventories. Reconciles work orders. Maintains lost and found.
Reports directly to the Director of Facilities keeping the director informed of ongoing activities and concerns.
REQUIRED: High School diploma or GED and two years’ office experience.
Proficient in Microsoft Office programs (Excel, Access, Word). Intense computer work and mental concentration. Accuracy and problem solving skills. Experience conducting inventories, asset identification and recordkeeping, reconciliation of actual inventory with spreadsheet, project management skills obtained through documented training or prior management experience. Accounting related experience (i.e. knowledge of account balancing, accounts receivable, accounts payable). Front counter customer service experience, interpersonal and problem solving skills involving, but not limited to, resolving issues disputes over key authorizations, locker assignment/charges, and classroom equipment issues.
Salary Plan: SS
Salary Grade: 0E
Department: JACOBS SCHOOL OF MUSIC (BL-MUS-IUBLA)
Internal Number: 46966
About Indiana University
Founded in 1820, Indiana University is the state’s public university system, comprised of two core campuses—IU-Bloomington and IUPUI—and six regional campuses located throughout the state. Combined, the total student population is more than 114,000 undergraduate, graduate and professional school students. IU is one of the largest employers in the state, with over 20,000 faculty and staff. Indiana University is an equal employment and affirmative action employer and a provider of ADA services. Diversity and inclusion remains a core commitment to IU’s mission to cultivate an educational environment that supports equal access, participation and representation on all of its campuses and that provides educational and career opportunities for all.