This is a part time position anticipated to work 21 hours per week.
The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. In addition, the hospital creates a positive learning experience for TCSVM students with regard to small animal medicine and supports the training of SAM technicians.
The Client Services Assistant works as part of an integrated care team to provide high quality administrative support and service to external and internal customers. The main responsibility of the Switchboard/Front Desk Department is to receive and direct all incoming calls to the Foster Hospital for Small Animals, Hospital for Large Animals, and the Wildlife Clinic. This department is also responsible for responding to questions from the general public on hospital policy, greeting and registering Clients, admitting and discharging Patients, scheduling appointments and managing patient records. Specific allocation of responsibilities may change depending upon the needs of the Hospital.
Basic Requirements: High School Diploma or equivalent with 2 years of customer service experience. Exceptional communication skills (both in person and by telephone). Ability to prioritize multiple responsibilities within a busy clinical setting. Ability to effectively work as a member of a diverse team of clinical and administrative professionals. Ability to manage m ulti-line Switchboard telephone system. Basic computer skills including familiarity with Microsoft Office and the ability to learn the electronic medical record system. Able to type a minimum of 40 words per minute. Ability to lift up to 40 lbs. with or without accommodation.
Associates or Bachelor's degree in relevant field of study. Mastery in administering a multi-line telephone switchboard system. 2+ years of customer service experience, particularly in the fields of veterinary or human medicine. Certifications in leadership development and/or client service areas. Exceptional Client Service Awards and/or acknowledgments. Knowledge of medical/veterinary terminology. Experience in the Animal or Veterinary Industry.
Special Work Schedule Requirements: The schedule is Thursday 12pm-8pm, Friday 3pm-11pm and Saturday 10am-6pm and will include rotational weekend on-call and rotational holiday coverage. Some alternate hours may be required for shift coverage, meeting attendance or training sessions. This position is considered essential and is therefore required to report to work as scheduled during emergency closings.
An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.