Client Services Specialist I, College of Veterinary Medicine
University of Tennessee, Knoxville
May 3, 2018
Client Services Specialist I
The College of Veterinary Medicine is seeking a permanent,part-time Client Services Specialist I for its Hospital Operations' ClientServices unit. Under the general directionof the Client Services Manager, this position registers, admits, and dischargespatients from the hospital and collects deposits and payments for services.Position also reconciles daily account activity report with the daily receiptson hand and facilitates communication between clients and hospital personnel.
Knowledge, Skills,and Abilities:
Critical thinking and problem solving skills.Organizational and multi-tasking skills. Ability to triage incoming cases andcalls to determine potential emergent cases and respond appropriately. Leadership and communication skills.Intermediate computer skills. Ability to communicate effectively with a diversepopulation and throughout all levels of the hospital. Ability to identify and anticipate needs ofthe clients and clinicians to ensure a high level of client care. Ability towork with others in a respectful and cooperative manner. Ability to work understressful or demanding conditions. Ability to maintain professionalism. Problemresolution and negotiation skills. Ability to operate computer, fax machine,credit card terminals, and adding machine. Money handling skills. Exceptionalcustomer service skills. Ability to maintain confidentiality. Ability to followinstructions and standard operating procedures. Ability to work with minimumsupervision.
Internal Number: 149366
About University of Tennessee, Knoxville
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.