We have an exciting opportunity to join our team as an Epic Principal Trainer.
This position is responsible achieving in-depth knowledge of assigned Epic applications and be able to communicate effectively to end users in a classroom, webinar, eLearning and at elbow setting. This position will be expected to mentor other staff. This position will be responsible for creation and getting the appropriate approval for all curriculum for their application before it is used in the classroom. This position will be expected to have mastered eLearning authoring as well as regularly participate with the eLearning QA team. This position will be responsible for environment build for their application. This position will be expected to review and apply end user feedback to both curriculum and environment functionality. The position will be responsible for growth and innovation group wide by leading initiatives and fostering the improvement of skills across the team.
Credentials training resources outside the Epic team and tracks their progress and development.
Maintains positive relationships with the end user base, operation, application and training team colleagues.
Meets weekly (at a minimum) with their primary application team.
Attends stream meetings as representative of the training team and can speak to high level training operations, not only their application.
Demonstrates the ability to independently function and master their job responsibilities as well as assist those they mentor to become independent.
Post all pertinent documents on SharePoint in an organized manner that serves the entire team, regularly purges old and obsolete documents.
Lead one or more group wide team initiative and shows support and participation.
Take feedback from trainers and from end user experiences to build a better training environment for future classes and initiatives.
Responsible for training environment build for their primary application while also being able to assist team members with troubleshooting.
Responsible for the oversight, building, testing and maintenance of the training environment.
Development and maintenance of innovative and high quality training materials with the application team and operational approval.
Authors eLearnings across multiple applications, presents plans to the team for blended learning possibilities.
Has reached a level of mastery in eLearning authoring with Captivate in the most efficient manner that meet all NYU criteria and Epic training team standards.
Outstanding presentation skills and works with the team to nurture, develop and improve these skills across the board.
Place, handles and resolves Front Range tickets and provides customer service to end users.
Schedules their classes with the operational customer, enters them into iDevelop and assigns a trainer, rooms and any other resources necessary.
Responsible for making sure that all materials are ready and approved by the appropriate parties prior to any training staff teaching the class.
Reviews end user surveys and solicits additional feedback to maintain a positive learning environment in their classrooms.
Activate Users after class.
Regularly sits in all application classrooms to offer guidance and ways to improve.
Covers classroom training when all other staff is already committed to classroom coverage.
Trains in the classroom regularly to remain familiar with end users needs.
Complete and keep current certification in one application - continue credentialing in at least one other application.
Must have a BA/BS degree or equivalent and 3 - 4 years of relevant experience.
Classroom teaching experience.
Strong desktop tool usage including Word, Excel, Outlook and PowerPoint.
Effective presentation and classroom management skills.
Effective oral, written communication and follow-up skills.
Strong interpersonal relationship skills.
Minimal implementation and/or support experience desired.
Self-motivated, detail-oriented, problem solver.
Excellent project management skills.
Healthcare experience preferred but not required.
Epic Certification preferred but not required.
Experience using eLearning authoring software, recording voiceover, creating video shorts for the purposes of electronic education preferred.
Knowledge of EMR systems implementations and support preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.