The Department of Oncology is seeking a full time Medical Office Coordinator. This role will serve as scheduling coordinator and troubleshooter for patients, patients' families, referring physicians and third party carriers with regard to patient related issues. Assume administrative tasks, special projects, and so forth, as requested by team lead or manager. Works with others in a team environment.
DUTIES AND RESPONSIBILITIES
Coordinate all aspects of patient care in Medical Oncology.
Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone.
Schedule appointment(s) and/or make referral as appropriate.
Answer telephones and respond to inquiries regarding patients and referrals.
This includes scheduling and confirming appointments, directing calls to appropriate personnel and identifying possible emergency calls from patients; notify provider or schedule emergency appointment as appropriate.
Schedule patients for laboratory tests, scans, chemotherapy, and procedures when needed.
Resolve any schedule conflicts.
Relay information to patients regarding preparation for laboratory tests, scans, and procedures.
HS Diploma or GED and two years progressively responsible medical office experience required. Additional education may be substituted for years of related experience.
JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs were equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.
Preferred: Two years college or equivalent work experience, medical terminology and experience in the Johns Hopkins system desired.
Classified Title: Medical Office Coordinator
Salary:$14.81 - $20.37
Work Schedule/Hours: Monday-Friday/8:30-5p/40 hrs
Location: East Baltimore
Personnel Area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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