At Stony Brook Medicine, under direction of the Director of Patient Advocacy the Patient Advocate will work in the Patient Representative department and will interact with patients, families, visitors, and administrative and professional staff as well as community member and university staff. Duties of a Patient Advocate include the following but are not limited to: Facilitate resolution to expressed concerns, answer questions, and honor requests or commendations. Respond to suggestions and compliments submitted by patients and provide positive reinforcement to involved staff. Serve as liaison between patients, families, hospital and medical staff. Advocate for Patient's Rights Promote patient satisfaction. Serve as a resource by providing information for the patient regarding organizational services and resources. Offer assistance by fostering a collaborative relationship with the healthcare team, the patient and the family. Utilize a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve patient's concerns. Initiate appropriate documentation to address the concerns of the patient and provides critical assistance and consultation to ensure issues are elevated to appropriate channels to expedite resolution when needed. Maintain database tracking all complaints, grievances,compliments. Participate on committees, work groups, and/or process improvement teams that improve the patient experience by providing feedback from the patient to the organization Facilitating resolution to expressed concerns, answering questions, and honoring requests or commendations. Participate on committees, work groups, and/or process improvement teams that improve patient experience by providing feedback from the patient to the organization. Bachelors Degree Bachelors Degree Minimum of three years' hospital experience with demonstrated experience working with patients. Must be a team player and have proven success applying a team approach to obtain resolution to an issue or successfully accomplish a goal.
Special Notes: Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions are subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. The selected candidate must successfully clear a background investigation. Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services (The hiring department will be responsible for any fee incurred for examination), submit (3) written references, and provide a copy of any required New York State license(s)/certificate(s). Please be advised that failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
The best ideas in medicine start with the best people. At Stony Brook Medicine, our highest calling is to put the power of ideas to work in our patients' lives. Stony Brook Medicine integrates and elevates all of our health-related initiatives: education, research and patient care. Stony Brook Medicine is Long Island's premier academic medical center. With 603 beds, we serve as the region's only tertiary care center and Level 1 Trauma Center, and are home to the Stony Brook Heart Institute, Stony Brook Cancer Center, Stony Brook Children's Hospital, Stony Brook Neurosciences Institute, and Stony Brook Digestive Disorders Institute. We also encompass Suffolk County's only Level 4 Regional Perinatal Center, state-designated AIDS Center, state-designated Comprehensive Psychiatric Emergency Program, state-designated Burn Center, the Christopher Pendergast ALS Center of Excellence, and Kidney Transplant Center. It is home of the nation's first Pediatric Multiple Sclerosis Center.
Stony Brook University is an Affirmative Action/Equal Opportunity employer. We are committed to the creation of a diverse and inclusive campus climate. We encourage protected veterans, individuals with disabilities, women and minorities to apply.
This function/position has been designated as
Internal Number: 1800997
About Stony Brook University
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.