Classroom and Computer Lab Technologies Coordinator
April 24, 2018
Higher Education Institution
Towson University is currently accepting applications for a Classroom and Computer Lab Technologies Coordinator who will serve on a team within the Office of Technology Services (OTS) that facilitates learning and teaching technologies in over 400 classrooms and active learning spaces. The coordinator will conduct formal and informal needs assessment; develop and maintain active relationships with academic departments for planning and constituent relations; promote and support instructional, audiovisual, computer, and emerging technologies used by faculty and students; answer questions by phone, chat, and in-person; conduct inspections; manage assets; and coordinate installation, renewal, and repairs.
The Coordinator will develop a "specialist" relationship with two or more colleges and their technology staff and college leadership to address their unique needs; maintain a caseload-based portfolio of rooms and learning spaces to keep up to date and working properly; engage, inform, consult, guide, and communicate within the college on instructional technology matters; collaborate to plan, provide technology/knowledge transfer for new or emerging technologies; arrange, develop, and conduct on-site, one-on-one, group, or department training; empower faculty to understand and proficiently use the systems; prepare high-quality training and documentation; produce and maintains Standard Operating Procedures (SOP); collect and analyze data to identify trends, usage patterns, and other metrics; provide training for enterprise-wide tools including Crestron FusionRV, the Web Help Desk issue tracking system, and other apps and cloud services.
Coordinate with other OTS units for support and other services; as well as with other TU departments such as Facilities Management for related repairs or construction; maintain computer and audiovisual system equipment inventory and asset records in conjunction with college/department technology staff; troubleshoot audiovisual system and computer problems and ensure resolution.
Bachelor's degree and one year of related audiovisual services/desktop computer services support experience. Excellent communication skills, especially writing end-user documentation, instructions, and procedures. Ability to work productively and exert tactful, collegial influence at levels ranging from deans to IT coordinators working in colleges and departments. Ability to manage a large number of tasks, prioritize, and see them through to closure. Highly attentive to detail. Will need a thorough understanding of audiovisual technologies, including analog and digital systems. Ability to quickly and accurately troubleshoot and resolve problems with computers and audiovisual components. Ability to develop and conduct one-on-one and group training. Experienced with organizing, building or using task, time, or issue tracking systems to assist with time and project management. Able to produce professional-quality reports, graphs, and other documents. Ability to work a flexible schedule that may require occasional evening and weekend work for special events and peak periods; such as the beginning of semesters. Will need to provide after-hours service as needed. Certified Technology Specialist (CTS) Certification preferred.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
A criminal background investigation is required for the hired candidate and the results may impact employment.
Salary and Benefits
Competitive salary and full University benefits that include 22 days of annual leave, up to 14 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, click here.
This position will be open for a minimum of 14 days. Cover letter and resume are requested, but not required.
Internal Number: 1800008Z
About Towson University
The largest comprehensive university in the Baltimore area, Towson University is nationally recognized for its excellent programs in the arts and sciences, communications, business, health professions, education, fine arts and computer information systems. Located in suburban Towson, eight miles north of Baltimore, our beautifully landscaped, 328-acre setting offers a pleasant environment for study and a diverse campus life, as well as easy access to a wealth of university and community resources. Towson University's educational experience branches out to off-campus locations throughout Maryland, including a number of online options. Our many interdisciplinary partnerships with public and private organizations throughout Maryland provide opportunities for research, internships and jobs. Towson University is a founding member of the Coalition of Urban and Metropolitan Universities (CUMU).