Working with faculty and scheduling supervisor, will be responsible for all aspects of surgical coordination. Surgeries are scheduled for the East Baltimore and Green Spring Station locations. Can handle procedures related to both cosmetic and medical procedures.
Primary surgical coordination
Working with the staff to develop, implement and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc.
Scheduling of urgent/emergent surgery/admissions/transfers
Updates insurance information when information becomes available
Back-up coverage of front desk, answering telephones, message retrieval and patient scheduling
Coordinate scheduling of resident/fellow surgeries with appropriate faculty
Compliance of divisional scheduling templates and instructional training for new staff
Other duties as required
Review with patients all surgery instructions and necessary forms for completion
Review with patients all insurance requirements before surgery, and will work with the patient and billing office to ensure all proper financial arrangements have been made before surgery
For international patients, will work with the International Office to ensure financial clearance and scheduling
Educates patients on what to expect before, during, and after eye surgery. Will ensure that all patient questions have been answered by the appropriate staff
Schedules surgery utilizing the appropriate on-line system. Will also admit patients, when necessary, utilizing available on-line system
Ensures pediatric anesthesia coverage and coordinates admission to the appropriate hospital location
Coordinates details for surgery, including scheduling pre-ops and immediate post-op appointments and arrival time for surgery and follows up on post-op appointments to ensure continuity of postoperative care
Coordinates surgery scheduling with other departments.
Coordinates and verifies receipt of results for all required ancillary ophthalmic tests required for surgery
Works with social worker to assist patients in need
Coordinate with other surgical coordinators or medical office/administrative staff as necessary
Set up and train everyone one Emdeon
Check over schedules 2 weeks in advance for errors
Relay employee concerns to Clinical Operations Manager
Assisting in implementation of Front Desk Structure
Handle all messages for Centralized Surgical Scheduling
Check errors on ORMIS cases
Hand out paperwork to surgical schedulers
Answer questions and solve problems for CSS staff
Assist with staff meetings
Attend Electronic posting meetings
Assist in locating missing paperwork for the OR
Manages excel spreadsheet for paperwork distribution
Takes on concerns from other departments
Coverage for Clinical Operations Manager as needed
Check and sign off on all TOS collected in CSS
Manages Electronic posting sheet reports
Covers front desk as needed
Creating a spreadsheet for cleaning out electronic posting
Check CSS calendar when Clinical Operations Manager is out of the office
Assists in creating surgical scheduling protocol
High school diploma required. Minimum two (2) years medical office and surgery scheduling experience required.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
AA degree or higher preferred. ORMIS and Epic scheduling experience preferred.
Starting Salary Range: $16.91-$23.25; commensurate with experience
Employee Group: Full-Time
Schedule: Monday-Friday, 40 hrs/wk
Employee Subgroup: Non-Exempt
Department Name: Ophthalmology
Personnel area: School of Medicine
The successful candidate(s) for this position will be subject to a pre-employment background check.
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