At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed General Surgery Department and discover how your talents can change lives. Yours included.
The Patient Experience Representative will be responsible for:
Providing the administrative support for the Department of General Surgery
Helping to create the optimal patient experience
Learning to take patients' height and weight
Supporting patients by scheduling appointments, triaging phone calls, providing support to clinicians throughout BCH
Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Directing patients, families and visitors
Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow
Receiving patients arriving for their appointment, scheduling patient visits, performing weight and heights on patients and accompanying patients to the exam room
Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information
Collecting, compiling and forwarding related documentation for reimbursement
Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in BCH systems. Facilitating and directing communication with Financial Counseling
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required
Transcribing types and proofreads correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages
To qualify, you must have:
A high school level of educational development and 1-2 years of previous experience such as customer service, administrative, or experience in a health care setting; Bachelor's preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Strong attention to details, commitment to excellence and strong planning and organizational skills
The ability to be able to provide superb service to our patients, families and referring providers
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2655720
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.