Patient Services Specialist 2 (NE S SEIJoin our award-winning team at University of Washington Medical Center (UWMC). Among the top medical centers in the United States, and ranked as the number 1 hospital in Washington State, as rated by U.S. News & World Report 2016-2017 "America's Best Hospitals", UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW's School of Medicine.
The University of Washington is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. As an employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page.
UWMC's POST ANESTHESIA CARE UNIT (PACU) has an outstanding opportunity for a PATIENT SERVICES SPECIALIST 1-TRAINEE OR PSS 2 (Full-Time, Day Shifts). The Patient Services Specialist (PSS) will coordinate and provide patient support services such as scheduling appointments, answering telephones, receiving patients, registering patients, and processing patient charge documents in the Ambulatory Surgery Center at Roosevelt, Pavilion Surgery Center, PACU, Pre-Anesthesia Clinic, and the Operating Room.
Duties include, but are not limited to, the following:
Register patients; collect and/or update demographic and financial information.
Respond to patient questions; provide directions to specific areas such as various labs, parking and eating facilities; assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources.
Make telephone assessment of patient problem and severity of condition.
Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines.
Triage patient telephone calls to medical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Communicate information to patients, referral agencies, departments, physicians, and the community such as financial arrangements, hospital charge estimates, insurance coverage, and billing procedures.
Initiate and maintain the organization of the patient chart; coordinate patient records, referrals, special forms, and charge documents to facilitate patient check-in and check-out.
Process and reconcile patient charge documents; investigate and correct rejected charges.
Obtain interpreters for patients as needed.
Arrange for patient transportation to outside facilities; coordinate patient transportation within facility.
Transcribe, verify, and follow up on written physician orders; process patient care orders such as completed requisition for exams or equipment.
Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients, and inventorying, ordering, and stocking supplies.
Secure and release patient valuables and belongings.
May coordinate death procedures, including disposition; complete appropriate documentation.
May instruct patients on changing into OR attire.
May be utilized for turnover of patient care area.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.