Responsible for providing good customer service by processing incoming and outgoing calls, give general information and contacting physicians in an efficient, courteous and expedient manner. Also responsible for contacting appropriate hospital personnel in a timely manor during hospital emergencies.
Promotes exceptional patient satisfaction by answering and responding to patients or potential patient calls in an efficient, professional manner, utilizing all applicable call quality guidelines.
Promotes exceptional safety by responding and implementing emergency procedures alarms/codes/conditions in an expedient and timely manner.
Contributes to the overall employee satisfaction of the department by actively participating in department staff meetings/planning and offering assistance to all coworkers when needed.
Delivers exceptional employee satisfaction by providing essential information to those who require information and inquire within.
Promotes exceptional financial performance by referring call inquires to SSM Departments and Physician Offices in an expedient manner.
Encourages exceptional clinical/service outcomes by assisting with patients with telephone assistance in a timely manner.
Generates exceptional growth by utilizing courteous and professional Customer Service in daily job ventures dealing with the public.
High School or equivalent (GED)
One to three years of experience
Requires effective oral and written communication skills to communicate with customers
The ability to use switchboard console and basic computers skills
Receptionist and phone operator experience preferred.
SSM Health St. Joseph Hospital – St. Charles
SSM Health St. Joseph Hospital - St. Charles is a 433-bed hospital offering highly-specialized care for critically ill patients. The hospital excels in many areas, including open-heart surgery, cardiac catheterizations, trauma and emergency services, sleep medicine, obstetrics, surgical services, oncology, vascular surgery, orthopedics and gastroenterology.
Internal Number: 17007771
About SSM Health
You’ve known us as many names throughout St. Louis, and now, we’re bringing our hospitals, doctors, home care and other services together under one name – SSM Health. With seven hospitals, 350+ physicians, more than 40 physician locations and 12,000 employees, we are part of something bigger and better. We’re connected to a wealth of resources, expertise and advance technology to help you, your family and our community live long, healthy lives.
We’ve grown and changed a lot over our 143-year history. Our name may be changing but our mission remains the same