The Building Operations Coordinator of American University Library ensures that students, faculty, patrons, and staff of American University will have facilities and spaces that are welcoming and conducive to learning and study. The incumbent ensures a clean and orderly environment through coordination with housekeeping; notifies and follows up with Facilities Management and Planning and Project Management for renovations, repairs, and upgrades to library facilities; addresses security issues and emergency management with the Office of Public Safety; offers computer technical support to students, patrons, faculty, and staff; enforces library policies with the users, and mediates conflicts between users and staff when necessary. Additionally, this position also coordinates the Research Commons and Collaborative room reservation schedules each semester. The incumbent oversees four full time Library Operations Specialists, up to six part time Operations Specialists and forty part time student assistants, and manages the Receiving Room, supervising 3-4 part time professional staff. The incumbent plans and manages a broad range of long-term projects.
The Building Operations Coordinator reports to the Director of Administrative Services, along with the Budget and Personnel Manager and Overnight Operations Coordinator
Four full time Library Operations Specialists, several part time Library Operations Specialists, and nearly 40 part time students report to the Building Operations Coordinator
The Building Operations Coordinator oversees all facets of the Library Operations Specialists’ work including work allocation, training, and problem resolution; evaluates performance; and recommends personnel actions such as merit increases, hiring, and dismissal
The Building Operations Coordinator collects relevant statistics through electronic tracking
Participates in planning and policy setting for the facilities operations section of Administrative Services
At times, the Building Operations Coordinator exercises independent judgment, interprets library policies and procedures, analyze problems, and on occasion formulates original and creative solutions to problems
Position Type/Expected Hours of Work
Required Education and Experience
Bachelor’s degree or the equivalent in training and experience
Three years of supervisory experience, with the attendant skills of motivating, training, and allocating work
A proficiency in a wide range of computing skills and software
Ability to communicate, both orally and in writing
Ability to resolve conflicts and to handle stressful and /or emergency situations
Competencies of reliability, integrity, accountability, diversity appreciation, and effective interpersonal relationships required at a minimum for employment at AU
Demonstrated project planning and initiative abilities, attention to detail, collaboration, communication, customer focus, organizational understanding, planning and organizing, problem solving, drive for results, flexibility, initiative, coaching skills, and collaborative leadership
Ability to lift, carry, and push heavy loads of books, and the ability to move furniture
Additional Eligibility Qualifications
Hiring offers for this position are contingent on the successful completion of a background check
Current American University Employees:
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American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Nearest Major Market: Washington DC
Internal Number: 1808
About American University
A global outlook, practical idealism, and a passion for public service define American University. American University is a private doctoral institution situated in a residential neighborhood of northwest Washington, D.C. Our academic strengths are grounded in social responsibility and a commitment to cultural and intellectual diversity.