As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW's School of Medicine. The UW is proud to be one of the nation's premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
Harborview Medical Center has an outstanding opportunity for a PART-TIME (75%) MEDICAL AIR LIFT COMMUNICATIONS SPECIALIST to join the Communications Center Team at Airlift Northwest. This individual is responsible for receiving flight requests, and for the timely dispatch and coordination of all Airlift Northwest flight activities according to established protocols and procedures.
Responsible for timely call receiving of both emergent and non emergent telephone lines into the Airlift Northwest communications center. Calls are received by physicians, nurses, other communications centers and the public.
Demonstrate a clear understanding of Airlift Northwest call receiving protocols, and appropriately route calls to the transport team, medical director, maintenance, or Airlift Northwest Administrator on Call. In accordance with established policy and procedures, exercise independent judgment when handling routing transport requests. Must demonstrate ability to take multiple calls and set priorities for the flight program.
Operate multiple radio frequencies to communicate with aircraft to relay medical, operational information. Provide necessary communication assistance in cooperation with other agencies including ambulances, law enforcement and fire department, rescue groups. Must operate all department radios under established Federal Communications Commission (FCC) regulations and Airlift protocols and procedures.
Coordinate all aspects of transport for flights. This includes launching flight crew and relaying necessary information, arranging for ground transport at referring and receiving medical facilities when necessary, in timely fashion relay information regarding patient medical condition and estimated time of arrival to both the referring and receiving medical facilities or dispatch centers.
Ensure that all dispatch records are accurate and complete. Keep accurate records of such events as: aircraft out of service times, bases out of service, master crew list with any changes during the 24 hour period.
Responsible to contact rotary wing aircraft every 10 minutes during flight to request a position report which will be documented in the dispatch record in the event an aircraft search needs to be initiated.
In the event of an in-flight emergency must activate the Airlift Northwest Post Accident Implementation Plan (PAIP) immediately. Be the point of contact for various law enforcement, fire department and rescue teams in the event of a lost Airlift Northwest aircraft.
Demonstrate proficiency with all Airlift Northwest communications center equipment to include: computers, computer aided dispatch software, voice recorders, paging system and radio. Must be able to implement the Power Outage backup plan in the event of loss of power to the communication center.
Obtain excellent working knowledge of multiple regional EMS systems. In the event of a regional disaster continue to operate the Airlift Northwest communications center.
During non-business hours be able to assist private citizens or insurance programs with a price quoted and operational information for non emergent flights.
Participate in communications center staff meetings and annual emergency procedures drills.
Actively participate in change of shift briefings to include: flights during last 12 hours, flights in progress, weather report, aircraft status report, crew status report, any unusual events. At start of each shift ensure that all necessary equipment is operational.
Participate in mandatory annual training to include: safety, survival, CRM, OSHA.
Contribute to building a positive team environment with respect for the views of others. Provide excellent customer service skills in all work interactions.
Maintain a clean and orderly work area at all times.
Will uphold all Airlift Northwest policies and procedures related to Compliance, HIPPA and all applicable federal, state and/or local laws and regulations.
Other duties as assigned.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.