We have an exciting opportunity to join our team as a Desktop Support Technician.
Independent IT professional, providing desktop support duties for Kimmel clinical operations. Applies technical expertise in support of the Kimmel clinical workflow, end user devices and technical infrastructure. This includes running, maintaining, and troubleshooting systems, within the desktop environment, supporting Kimmel’s specialized technology & infrastructure devices and responding promptly and effectively to customer problems. Directly resolves problems or escalates to the appropriate resource.
Performance Metrics: Achieve performance metrics related to ticket processing and customer service.
Project Participation: Coordinate, assist and participate in projects specific to the tech's assigned department.
Administrative Tasks & Record Keeping: Create and maintain documentation associated with tickets, projects and end user guidance as well as weekly time card entries.
Technical Skills: Install, maintain and support all end user devices. Troubleshoot issues and implement known solutions to access, connectivity, software and hardware problems.
Customer Service: Consistently provide exemplary customer service across all levels of the organization. Communicate technical terms, policies, and difficult messages to end users in a service oriented fashion.
Requires 4 or more years of experience and BA/BS degree.
Requires an in-depth knowledge of personal computing, MAC and Windows PC/Workstation based LAN systems, active directory, domains, PDA support, and application troubleshooting.
This is not an entry level position. Candidate must be experienced with a wide range of technical troubleshooting knowledge. Must be able to support Kimmel’s unique, specialized technology.
Requires a highly reliable, self-sufficient individual with excellent interpersonal skills, and an ability to understand the business and technical needs of the client.
Working conditions/physical demands of bending and lifting weights up to 40 pounds.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.