We have an exciting opportunity to join our team as a Family Resource Assistant (FRA).
In this role, the successful candidate serving as a consistent presence in managing spaces, resources, and programs offered throughout the Children’s Center. The FRA manages the welcome desk, visually supervises activities in the Children’s Center recreational and meeting spaces, and facilitates a variety of resources and amenities for patients and families including in the Family Resource Center as well as staff and faculty who may be using the Children’s Hall for educational meetings.
Optimizes child and family centered care by providing a welcoming presence to those who visit the Children’s Center, determining needs and providing effective orientation, information and resources to patients, families, and guests. Maintains a consistent presence at the Welcome Desk, the Family Resource Center, and general oversight of all Children’s Center spaces on the 7th
Provides for a safe environment including the monitoring of patient, family and guest presence and visual supervision of waiting areas, activity rooms, meeting spaces and outdoor terrace to prevent and address safety hazards, facilitate cleanliness and infection control, and assure that the environment meets hospital and regulatory standards. Identifies potential safety issues and takes initiative to appropriately communicate and correct.
Oversees and maintains the Family Resource Center (kitchenette, laundry room, computers, educational materials, furnishings) and other Children’s Center spaces (Welcome Desk, Lactation/ Massage Room, Children’s Hall) including regular needs assessment and procurement of equipment and supplies. Collaborates with RED&F, IT, Building Services and other departments to stock supplies and maintain the safety and working order of furnishings and equipment.
Regularly rounds through the Children’s Center spaces to assess patient/family support needs or staffing/ supervision needs. Provides services to address identified needs and/or communicates with members of the interdisciplinary team (e.g., Child Life, Nursing, Social Work) to provide support.
Initiates and maintains communication with patient care areas, including peri-operative and inpatient units, to keep both family and healthcare team members informed as to patient location, transitions, and patient care needs.
Serves as a Children’s Center representative including guiding tours for groups and VIPs visiting the area, escorting and hosting community visitors and celebrities, and assisting patients and families during special events.
Manages in-kind donations for the Therapeutic Recreation, Child Life & Creative Arts Therapies Department including intake, inventory, storage, distribution and, communication with donors.
Provides for the intake, scheduling, orientation and supervision of Children’s Center volunteers to maximize volunteer effectiveness and satisfaction.
Assists in scheduling, traffic flow and optimal utilization of Children’s Center spaces including activity rooms, Children’s Hall multi-purpose room, and lactation/massage room.
Manages the creation, input and update of information shared via the 7th floor “Digital Wall” as well as other electronic and print media resources.
Collects, summarizes and maintains data and statistics for the Children’s Center.
Collaborates with TR/CL/CAT , SW team and Patient Experience team members to provide families with Hospital and community resources (e.g., health information, lodging, food options, etc.).
Supports the Therapeutic Recreation, Child Life & Creative Arts Therapies Department in organizational duties, with oversight by the Department Secretary (or similar role/title) including but not limited to phone coverage, supply requisition, statistics and record-keeping, meeting and meeting room scheduling, and in-kind donations management.
Performs other duties as assigned.
Bachelor’s degree and one year relevant work experience or combination of core college coursework/training (office skills, customer service, project management, library services) and at least 2 years of experience
Excellent interpersonal and customer service skills and the ability to interact effectively with a diverse patient/family population as well as a broad spectrum of community members and medical center personnel
Demonstrates cultural competence and sensitivity to special needs, various coping styles and sophistication for working with children of all ages and with families
Excellent verbal, written, and organizational skills
Independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Proven ability to work as part of a team as well as autonomously
Accurate data entry skills required; knowledge of standard office software including proficiency with word-processing, spreadsheet and database software
Previous experience administering resource center, library, or office operations in a healthcare setting.
Working Conditions/Physical Demands:
Multiple interactions with patients, families, visitors, volunteers, and a broad spectrum of medical center personnel on a daily basis. High profile position with constant interpersonal communication demands. Visual acuity, mobility and stamina to supervise a large space. Lifting, moving and packing/ unpacking of large boxes and supplies; pushing carts.
NYU Langone Medical Center provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. And just as our employees invest so much in us, we invest in our employees. We're pleased to have one of the most competitive compensation packages not only among New York's hospitals and healthcare institutions, but within the corporate sector as well. We begin with exceptional medical, dental, and drug coverage. We enhance this basic coverage with comprehensive wellness programs, and supplement those with retirement investment and benefits plans, and generous paid time off allowances. Add to that a very attractive tuition program, and you'll see just some of the ways that NYU Langone Medical Center demonstrates our commitment to our employees.
NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
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Internal Number: 61634737
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.