Job Requisition Number: 24714. Residential and Student Service Programs (RSSP) is a complex “cluster” of departments with an aggregated operating budget of approximately $125 million, a headcount of over 2,000 employees in 150 buildings (2.7 million square feet) that provide a variety of services to faculty, staff, students and the surrounding campus community. These services include orientation and transition programs for incoming students, an inclusive community that fosters academic success and personal growth for our residents, single student and family housing for 7,500 students and (in some cases) their families, dining options for the campus and community, an early childhood education program, and conference operations during the summer.
The Associate Director of Residential Education in RSSP is charged with the programmatic and academic support operations of all new and continuing residential students at the University of California, Berkeley. This includes the non-student residents (i.e. children, spouses, and approved dependents) living in our family housing complex. This position is responsible for providing support to the academic mission of the University by contributing to students’ out of classroom learning.
Supervision & Administration: Directly supervise 4-5 supervisors to oversee a department that encompasses 22 FTE career & contract employees and over 200 student employees. Provide direction and guidance to subordinate, including assistance on most complex and sensitive student life issues. Provides direct supervision, coaching, training and evaluation and corrective action for employee performance, as well as the design and supervision of professional development plans. Recommends hiring, and separation of employees when appropriate. Conducts regular check-in meetings, staff meetings, and annual performance appraisals; makes merit recommendations and other recognitions. Provides stewardship and strong risk management oversight for University resources and performance management in area of responsibility. Responsible for developing and implementing budget managed functions in consultation with Director of Residential Education, including planning, allocation, monitoring, and analysis.
Management of Student Residential & Academic Support Services: Oversees management of student academic programs and manages several units that provide a multitude of unique and diverse educational programs in the residential community. Collaborates with academic and student service colleagues to provide co-curricular developmental programs and services. Executes the direction of the Theme Living & Learning programs and works collaboratively with academic departments partners to promote interaction leading to academic and campus integration. Supports the Director of Residential Education and Resident Faculty in the executing the vision and direction of the Resident Faculty program and other programs designed to promote interaction between students and faculty, leading to social and academic integration. Cultivate, initiate, develop and assess faculty engagement opportunities.
Manage, coordinate, and recommend modification of departmental and multi-unit projects and programs within Residential Education designed to achieve specific learning outcomes and to enhance program effectiveness. (E.g. Residence Hall Association; Residential Curriculum; Residential Faculty Program; Theme Programs, Living & Learning Communities, academic department partnerships, Move-In Programs, Health/Wellness programs, Academic Tutoring Program, etc.) Recommends changes to program policies, processes, and procedures. Adjust services based on changing student needs. Develop evaluative tools and methodologies to assess and evaluate the effectiveness of programs and services. Recommend modification of academic support programs to enhance program effectiveness. Work with and coach direct reports and other staff to design workshops and develop materials. Ensure staff design, develop, implement, and deliver multi-format programs and training for issues. Create direction, train and advise on academic success and community development programs in each residential community. Ensure program standards are met and are responsive to residents’ needs.
Crisis/Risk Management & Compliance: Crisis management of residential communities 24 hours a day, seven-days a week operation including mental health emergencies (students of concern), safety and security situations (room fires, floods, power outages, bomb threats, etc.), student conduct situations (sexual violence and harassment, physical assaults, alcohol/drug abuse, racial harassment, etc.), and natural disasters.
Consult with Community Directors (CDs) and/or Resident Directors (RDs) on assessing crisis situations and provide direction for action to be taken. Serve as case coordinator and facilitate conversations with students, staff, administrators and parents in crisis situations. Advise CDs/RDs on incidents, due process rights of students, reports, conduct hearings, and appropriate sanctions. Assure the timely and thorough completion of conduct processes and reports. Participate in the ”Administrator on Call” (AOC) process in order to provide immediate consultative support to staff managing crisis interventions and student mental health issues.
Collaborate with law enforcement to manage anomalous and repeat serious incidents impacting/involving residents and/or non-residents and the nearby communities. Work with Director and other senior Residential Education managers to ensure accurate coordination with the campus partners on the regulation, reporting, and auditing of State and Federal compliance matters. May represent the department on the Behavior Response Assessment Team (BRAT) to coordinate response to sensitive student issues.
Serves as a Campus Security Authority (CSA) for all Clery Act-reportable crimes. Oversee Clery tracking, record-keeping, and reporting to campus.
Data Collection & Reporting: Ensure appropriate data collection and analysis are conducted and reported at regular intervals, outlining effectiveness for programs and services, stating Learning Outcomes and departmental goals. Ensure timely, professional presentations and written reports are delivered to campus and departmental stakeholders.•Master’s Degree in Student Affairs/Higher Education Administration, Counseling or an equivalent degree required. •Minimum of 5 years of cumulative experience in residential, student development, or student transition programs on a higher education campus. •Expert knowledge of student development theories and practice. •Knowledge of international, national, and state issues affecting new and residential students. •Expertise in developing and implementing innovative student programs and services •Ability to build, develop and lead an effective, highly functional, and motivated team •Interpersonal skills and intercultural competence, including a strong understanding of diversity, inclusion and social justice. •Advanced knowledge in learning theories. •Astute political acumen regarding sensitive and high visibility issues. •Advanced oral and written communication skills. •Excellent skills to work collaboratively and act persuasively in sensitive situations. •Knowledge of how learning skills issues apply to a research institution. •Demonstrated experience in judgment and decision-making, problem-solving and organizational skills in a student life environment. •Knowledge of academic curricula. •Excellent problem-solving skills. •Ability to conduct strategic planning and forecasting. •Skills in monitoring/assessing people, processes or services, to make improvements. •Knowledge of campus climate and multicultural issues. •Ability and skills in budget management •Knowledge of risk assessment principles, and demonstrated experience in evaluating risks in a student life environment. •Knowledge in the areas of counseling and crisis intervention, conflict mediation, student and leadership development theory, student conduct administration, multicultural and educational programming, academic support, and safety and security programs.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.