Position Summary: We have an exciting opportunity to join our team as a Quality Manager-Clinical Labs.
In this role, the successful candidate for the Quality Manager will have reporting responsibilities to the System Quality Director at NYU Langone, the Perlmutter Cancer Center Laboratory Administrative Director, and the Perlmutter Cancer Center Laboratory Medical Director. He/She will oversee continuous compliance with the Quality Assurance Program, the Laboratory Safety Program and the Chemical Hygiene Plan for the Laboratories at NYU.
Performs other related duties as assigned.
Completes and delivers on all work commitments accurately, consistently and on time
Enhances professional growth and self-development. Maintains a constant appraisal of the existing established procedures used in the department in contrast to newly available methods.
Internal/External Assessments: Is responsible to independently coordinate and prepare systematic internal audits within the laboratory to monitor compliance will all regulatory agencies. Assist corrective action plans, FEMA, RCA or PIP and the monitoring of those processes. Schedules and oversees all required internal system and process assessments to include but not limited to AABB, CAP, TJC, NYSDOH
Responsible for overseeing validation procedures with the approval of the Laboratory Directors to establish recorded evidence and provide a high degree of quality assurance for a specific process that will consistently produce an outcome meeting its predetermined specification and quality attributes, e.g. computer system, testing procedures, automated, equipment validation plans. Understands policy and validated processes and procedures, ensures quality of the clinical laboratory testing and specimen processing.
Coordinates a program of auditing to find deviations, procedural drifts and non-conformance to policies. Successfully tracks and trends product/service non-conformance and its possible consequences. Works with supervisors to develop improvement plans if required. Implement tools to ensure sustained improvement is occurring, audits those tools to ensure sustained improvement. Revises improvement plans as necessary. Prepares and reports all findings to the Laboratory leadership team and committees as required. Prepares periodic report for the NYULMC System Quality and Safety Committees.
Under the guidance of the Laboratory Directors, prepares reports and oversees departmental documentation in accordance with various regulatory agencies, including but not limited to AABB, CAP, NYDOH, TJC and CMS. Maintains procedures to ensure appropriate and immediate response to and resolution of all issues and complaints: investigates and responds to complaints, errors, accidents or concerns as appropriate. Monitors occurrence/incident reports and reports findings to laboratory management. Oversees plans for improving processes and workflow to ensure patient safety and quality of services provided.
Participates in cost control activities by seeking the most effective method of delivering quality services and maintains an awareness of the cost impact of decision and actions. Ensures that operational controls are in place to assure the provision of high quality and cost effective services.
Under the guidance of the Laboratory Directors, coordinates and standardizes training programs. Ensures appropriate updates to orientation, training and competency documents as required. Ensures standardization across departments in NYU Laboratories and the NYULMC Health System.
Demonstrates knowledge of Safety within the Clinical and Anatomical Laboratories including biological, chemical and waste stream management. Ensures the laboratories are in compliance with regulatory, departmental and hospital standards. Works with the Laboratory Directors to draft and maintain safety standards for work areas including but not limited to, bench, refrigerators, incubators, grossing room and stock rooms. Tracks all employee injuries and reports to Laboratory Directors. Works with the supervisors and Laboratory Directors to maintain chemical hygiene inventory.
Demonstrates knowledge of Clinical Laboratory Quality Assurance Activities and Standards. This position is responsible to review and maintain the Quality Assurance Plan ensuring all new standards and regulatory requirements are updated and adhered to. This position is required to submit periodic reports to the Perlmutter Cancer Center Hospital Quality Council, the NYULMC Clinical Lab Quality Director. Writes accurate policies, performs training, in-services and documents staff education as required
Demonstrates knowledge of the Organizations Service Standards and incorporates them into the performance of duties. Promotes teamwork and collaboration intra and inter departmentally. Provides guidance to laboratory employees for the promotion of customer service to hospital staff and the community. Interacts courteously with co-workers and other health care providers. Demonstrates professional image.
Minimum Qualifications: To qualify you must have a B.S. in Medical Technology or equivalent. Six years of appropriate clinical laboratory experience. Licensed by NYS Department of Education as a Clinical Lab Technologist..
Required Licenses: Clinical Lab Technologist-NYS
Preferred Qualifications: MT (ASCP) or equivalent with graduate degree in a related health field. Previous supervisory experience with QA experience in a health field preferred.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information. To view the Pay Transparency Notice, please click here.
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Internal Number: 61464246
About NYU Langone Health
NYU Langone Health, a world-class patient-centered integrated academic medical center, is one of the nation's premier centers for excellence in clinical care, biomedical research, and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals – Tisch Hospital, its flagship acute care facility; Rusk Rehabilitation; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; and Hassenfeld Children's Hospital, a comprehensive pediatric hospital supporting a full array of children's health services across the medical center – plus the NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center's tri-fold mission to serve, teach, and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to www.nyulangone.org.